Executive Housekeeper

The Executive Housekeeper partners with the General Manager to oversee daily Housekeeping and Laundry operations at Beechwood Hotel Group, LLC in Green Bay, WI (onsite).

Responsibilities

• Provide attentive, friendly, courteous, service-oriented interactions with guests and employees during all encounters.
• Maintain consistent regular attendance in accordance with hotel scheduling needs.
• Maintain professional personal appearance and grooming, including wearing the proper uniform and name tag per brand standards.
• Direct and monitor all Housekeeping, Houseman, and Laundry personnel.
• Inspect all rooms daily to ensure quality standards.
• Create housekeeping, houseman, and laundry schedules; General Manager approves schedules weekly.
• Nightly balance and clear room status by comparing the PM Housekeeping Report with the computer room status report, then resolve discrepancies.
• Train Housekeeping personnel to perform duties to established standards.
• Ensure employees remain attentive, friendly, helpful, and courteous to guests, managers, and coworkers.
• Order departmental supplies while staying within the budget provided by the General Manager.
• Complete monthly inventories of department supplies and guest supplies.
• Participate in hiring activities: conduct interviews for open positions.
• Handle personnel matters including employee complaints and grievances, discipline, and employee appraisals.
• Lead daily morning meetings with staff.
• Conduct daily walk-throughs with the General Manager and Property Engineer.

Requirements

• Ability to supervise and manage Housekeeping, Houseman, and Laundry personnel.
• Strong focus on daily room inspections and maintaining room standards.
• Experience coordinating schedules for housekeeping, houseman, and laundry (with weekly GM approval).
• Ability to reconcile nightly room status by comparing PM reports with computer room status and correcting discrepancies.
• Proven training skills to bring Housekeeping personnel to standards.
• Comfort managing employee relations, including interviews, complaints/grievances, discipline, and appraisals.
• Consistent attendance aligned with the hotel’s scheduling needs.
• Professional grooming and uniform/name tag compliance per brand standards.

Compensation

• USD 42,000 - 45,000 per year

Benefits

• Hilton Team Member Travel Program
• 401K Program
• Tuition Assistance (NEW!)
• Employee Referral Bonus (NEW!)
• Benefits - above and beyond Medical/Dental/Vision (company paid Medical for employee)