Executive Housekeeper

Hotel Indigo is seeking an Executive Housekeeper in San Diego, CA (onsite) to lead housekeeping and laundry operations with a focus on service quality, cleanliness standards, and memorable guest experiences.

Key Responsibilities

• Direct daily housekeeping activities, planning and assigning work to ensure appropriate staffing levels at all times.
• Coach and develop team members through feedback, supporting performance improvement and setting performance and development goals; recognize strong performance.
• Educate and train the team in compliance with federal, state, and local laws, including safety regulations; ensure staff are properly trained and equipped with the tools and equipment required for their roles.
• Assist with deep cleaning projects and/or support housekeeping staff during high-volume periods.
• Maintain exceptional housekeeping and laundry service quality, ensuring guest rooms and spaces are kept clean and made special and memorable.
• Schedule and complete routine inspections of guest rooms and public areas, confirming furnishings, equipment, linens, public restrooms, and the lobby are clean and in good repair to support guest satisfaction.
• Handle special guest requests for guests, VIPs, repeat visitors, and club members.
• Support guest satisfaction by assisting with questions and complaints.
• Maintain a professional appearance by wearing your uniform with pride.
• Maintain and order supplies and equipment while minimizing waste and supporting “green” initiatives (including container recycling and cleaning agents).
• Reunite lost items with their owners and log all lost and found property.
• Perform other duties as assigned, which may include serving as manager on duty.
• Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
• Manage inventory levels to control the cost per room for supplies and labor.

Requirements

• High School Diploma (secondary education) or equivalent.
• 4 years of housekeeping/laundry experience, preferably in a hotel of similar size, including supervisory experience.
• Some college preferred.
• Must be fluent in the local language; other languages are preferred.

Salary & Location

• Location: San Diego, CA (onsite)
• Salary: USD 70,304 - 92,000 per year
• Experience: 4 years (minimum)

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401k
• Bonus pay

Responsible Business Practices

• Minimize waste while maintaining and ordering supplies and equipment, supporting “green” initiatives such as container recycling and cleaning agents.
• Reunite items with owners and log lost and found property.
• Perform other duties as assigned; may include serving as manager on duty.