Guest Services Agent

The Guest Services Agent at Hotel Abri in San Francisco, CA (onsite) supports accurate daily financial operations while also assisting with guest communication and service. The role focuses on verifying transaction data, reconciling front desk and Food and Beverage cashier activity, and producing reports for internal stakeholders.

Key Responsibilities

• Verify the accuracy of figures, calculations, and postings related to daily business transactions recorded by other staff through analyses of accounting records.
• Compute percentages and totals, compare results to recorded entries, and inspect books of original entry to confirm accepted accounting procedures were followed.
• Correct errors and list discrepancies for adjustment based on review of accounting data.
• Analyze collected data for evidence of deficiencies in controls or lack of compliance with management policies and procedures.
• Reconcile and complete all daily front desk and Food and Beverage cashier work.
• Run final trial balance to post rooms and close the day, and prepare accounts receivable reports and other record-keeping reports as designated by the Controller.
• Compile, review, and distribute various reports to appropriate members, including next day reports for the Front Office, Housekeeping, Sales, and Accounting offices as required.
• Answer telephone within three rings using correct salutations and telephone etiquette.
• Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
• Maintain complete knowledge of the property management system and manual procedures, and use hotel equipment correctly and only as intended.
• Set up and organize the work station with designated supplies, forms, and reference materials, maintain cleanliness at all times, and report shortages to the supervisor.
• Provide accurate guest responses by being familiar with hotel services, facilities, and packages, promotions, prices, and rates to support positive guest relations.
• Possess working knowledge of PMS, POS, call accounting, and movie systems.
• Transmit credit card vouchers electronically via modem to authorized vendors.

Required Qualifications

• High school diploma or equivalent; college degree with an Accounting major preferred.
• Ability to communicate in English with guests, visitors, vendors, and hotel staff.
• Ability to provide legible communication.
• Ability to compute mathematical calculations.
• Certification of previous training in computers.
• Experience with computers, calculators, or word processors.
• Ability to input and access information into the property management and sales systems.
• Ability to perform job functions with minimal supervision.
• Ability to remain stationary at the assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team.

Technology and Systems

• Property management system (PMS)
• Point of sale (POS)
• Call accounting
• Movie systems
• Computers, calculators, and word processors

Compensation and Location

Location: San Francisco, CA (onsite)

Pay Range: USD $20.00-$25.00 per hourly

Payrate: $21/hr

Benefits

• Medical
• Dental
• Life insurance
• 401K
• Paid time off
• Discounted hotel stays