Housekeeping Dispatcher

Loews Kansas City Hotel is seeking a Housekeeping Dispatcher to serve as the communication hub for the housekeeping team on-site in Kansas City, MO. In this role, you will coordinate requests, manage room status updates, and help keep teams aligned to support smooth operations and an exceptional guest experience.

Role Summary

As the dispatcher, you field communication, organize task flow, and maintain accurate room readiness information. By monitoring room assignments and supporting professional guest interactions, you help ensure rooms are handled efficiently for check-in and throughout the day.

Responsibilities

• Answer phones and radio communications to support clear, timely contact between housekeeping and other departments.
• Dispatch tasks and requests to appropriate team members so guest needs and room statuses are addressed promptly.
• Track and update room status while maintaining accurate logs for the Front Office and other departments.
• Monitor room assignments throughout the day and coordinate with the Front Desk to ensure rooms are ready for check-in.
• Complete administrative tasks including filing, reconciling daily reports, and maintaining smooth departmental communication.
• Attend departmental meetings and provide coverage in related areas when necessary.
• Be familiar with hotel facilities and assist guests with accurate information.
• Maintain professional, friendly guest relations by offering assistance and supporting satisfaction.
• Follow OSHA safety protocols and departmental procedures for emergencies, chemical use, and safe work practices.
• Maintain regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Requirements

• Detail-Oriented Coordinator: strong accuracy and organization to keep tasks tracked and completed on time.
• Clear Communicator: ability to keep information flowing between departments and team members.
• Problem Solver: skill in anticipating challenges and resolving issues quickly.
• Team Player: collaborative approach that supports shared goals.
• Guest-Focused Professional: awareness that interactions shape the guest experience and actions aligned to that priority.
• High school diploma or equivalent (preferred).
• Previous experience in a cleaning role (preferred).
• Experience in a hotel or resort environment (preferred).
• Ability to sit, stand, stoop, bend, and walk throughout the shift.
• Excellent communication skills.
• Veterans and military spouses encouraged to apply.

Benefits

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days
• Vacation
• Holidays
• Paid Bereavement
• Paid Pet Bereavement
• Training & Development opportunities and career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Uniforms provided with dry cleaning at no cost
• On-site parking
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays; Paid Bereavement; Paid Pet Bereavement
• Training & Development opportunities and career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Uniforms provided with dry cleaning at no cost
• On-site parking
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

Who You Are

• Detail-Oriented Coordinator: accuracy and organization to keep tasks tracked and completed on time.
• Clear Communicator: skill in keeping information flowing between departments and team members.
• Problem Solver: ability to anticipate challenges and resolve issues quickly.
• Team Player: collaborative support that helps the team reach shared goals.
• Guest-Focused Professional: understanding how interactions affect the guest experience.
• Veterans and military spouses encouraged to apply.