Housekeeping Room Attendant

The Room Attendant ensures guest rooms are maintained to a clean, welcoming standard while following company safety and security procedures. This position focuses on completing daily, properly executed room cleaning in line with hotel requirements.

Key Responsibilities

• Maintain clean, attractive guest rooms by following company standards and all safety and security procedures.
• Complete timely and proper daily cleaning of assigned guest rooms.
• Interact with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance according to scheduling needs which vary based on hotel requirements.
• Maintain high standards of personal appearance and grooming as defined in the hotel handbook while on duty.
• Comply with New Castle standards and regulations to support safe and efficient hotel operations.
• Secure issued keys at all times and report lost or stolen keys immediately.
• Follow established SOP for entering and securing guest rooms.
• Thoroughly clean and re-stock guestrooms to New Castle Standards.
• Complete pre-cleaning tasks for housekeeping cart set-up, including guest supplies, cleaning supplies, and linen.
• Report all lost and found items to the Housekeeping Supervisor immediately.
• Keep hallways, public areas, and closets clean, neat, boomed, and vacuumed.
• Prepare the housekeeping cleaning cart for next day’s use.
• Report any maintenance repairs immediately to the Housekeeping Supervisor or Manager.
• Complete assigned cleaning duties within designated areas.
• Keep immediate supervisors fully informed of challenges or matters requiring attention.
• Assist in Laundry.
• Participate in hotel and departmental meetings as requested.
• Perform other duties as required.

Required Skills and Physical/Work Conditions

• High school diploma or equivalent (preferred).
• Experience in a hotel or related field (preferred).
• Ability to operate tools and equipment including: telephone, two-way radios, housekeeping cart, laundry cart, vacuum, broom, window cleaner, furniture polish, all-purpose cleaner, dumpster/trash compactor sponge, mops and buckets, keys, hand vacuum, extension cord, door stopper, laundry chute, elevators, floor care products (stripper, was, sealer), and carpet extractor, including Wet/Dry Vacuum.
• Ability to work under variable temperature conditions and variable noise levels.
• Ability to work indoors and outdoors.
• Ability to work around chemicals, fumes, or odor hazards, as well as around dust and/or mite hazards.
• Long hours may be required at times.
• Medium work requirements: exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly, to lift, carry, push, pull, or otherwise move objects.
• Ability to bend, stretch, twist, stoop, or reach repeatedly without difficulty.
• Ability to stand for long hours and walk long distances without fatigue.
• Near vision capability to see details at close range.
• Ability to convey and understand information and ideas in English.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Effective problem handling in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information from multiple sources and adjust decisions to meet constraints of the need.
• Effective listening to, understanding, and clarifying concerns and issues raised by co-workers and guests.
• Mathematical reasoning for basic arithmetic functions.
• Multilingual skills are helpful.

Benefits

• Holiday pay at time and a half for hours worked on recognized company holidays.
• Bereavement leave and pay for the loss of an immediate family member.
• 401(k) with company matching.
• $600 employee referral bonus program.
• Marriott employee discounts.
• Free gym membership.
• Medical insurance with virtual visit options.
• HSA, FSA, and DCSA accounts.
• Dental and vision coverage.
• Life insurance and AD&D.
• Voluntary Short-Term and Long-Term Disability (VSTD/VLTD).
• Nationwide Pet Insurance with a $250 deductible for all pet plans.
• ID Watchdog Identity Theft Protection with real-time alerts and expert support.
• Licensed therapists and mental health support.
• Legal consultations and financial expert guidance.
• Resources for childcare, pet care, home repair, and moving services.
• Paid time off.
• Sick Time.
• FMLA available to full-time employees who meet federal eligibility requirements.
• Birthday Floating Holiday for full-time employees.
• Jury Duty pay difference for full-time employees after the introductory period.
• Paid time off for time lost from regularly scheduled shifts after the introductory period.
• 401(k) plan auto-enrollment at 3% after completing the 90-day introductory period, with company matching contributions provided by the company.

AC Hotel & Residence Inn Missoula Benefits Details

• Part-Time Employee Benefits: Part-time employees are eligible for the following.
• Full-Time Employee Benefits: Full-time status is defined as working 30 or more hours per week, and full-time employees are eligible for the complete benefits package, including everything listed above plus:
• Time Off & Holidays: 6 company holidays recognized: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.
• Pay: From $18.00 per hour.
• Work Location: In person.
• Benefits at listed location include: 401(k), dental insurance, employee discount, health insurance, life insurance, paid time off, and vision insurance.

Education

High School diploma or equivalent is preferred.

Location and Work Setting

Missoula, MT (onsite).

Pay

USD 18 per hourly.