Houseperson

The Houseperson role at Porter Square Hotel LLC supports housekeeping operations by preparing rooms and suites, maintaining cleanliness in public and back-of-house areas, and assisting guests with requests while meeting service standards and safety expectations.

Key Responsibilities

• Report to the Front Desk at the beginning of each shift, pick up assigned key(s), and return key(s) at the end of the shift.
• Follow the shift checklist and accurately record notes throughout the shift.
• Move and arrange furniture and turn mattresses as required during general cleaning.
• Polish metalwork and furniture.
• Vacuum floors and clean bathrooms and common areas.
• Stock a cleaning cart with the appropriate supplies for the shift.
• Deliver baby cribs, pillows, extra towels, and other misc. guest requests to guest rooms.
• Remove debris and clean driveways and garage areas.
• Assume room attendant responsibilities during periods of short staffing or when directed by the direct supervisor.
• Clean and maintain assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking room lights and television, spot cleaning, and stocking room supplies.
• Collect soiled linens for laundering from dirty rooms, housekeepers’ carts, and linen closets.
• Shampoo carpets using a shampoo machine.
• Strip, seal, and wax floors according to proper procedures using necessary safety equipment.
• Restock shelves with paper supplies and restock room cleaner caddies daily.
• Put away incoming supplies and deliveries.
• Maintain a comprehensive knowledge of service standards, guest relations, and etiquette.
• Accurately report information to support coordination with associates and leadership.

Required Skills and Qualifications

• Conduct oneself professionally, including acts and dress, and set standards for other associates.
• Ability to communicate verbally and effectively with guests, vendors, and other associates.
• Adhere to all applicable Federal, state, and local laws, along with safety and health standards.
• Remain calm and alert, particularly during emergencies or periods of heavy hotel activity.
• Complete projects and assignments thoroughly, professionally, and with care.
• Adjust to high-pressure conditions and adapt to change.
• Take responsibility for personal growth and development.
• Express ideas and convey information clearly, effectively, and professionally.
• Act as an active listener and work to resolve disagreements with peers and co-workers.
• Attend required hotel meetings.
• Follow the shift checklist and accurately record notes throughout the shift.

Language and Communication

• Knowledge of the English language to communicate effectively with guests, associates, and vendors.

Compensation and Location

• Location: Cambridge, MA (onsite)
• Pay: USD $15 to $19 per hour

Benefits

• Competitive salary based on previous experience, ranging from $15 to $19 per hour.
• 3 weeks paid time off available to be accrued per year.
• 40 hours PTO available to rollover each year.
• Health Insurance Benefits with partial coverage paid by the hotel.
• Dental Insurance Benefits with partial coverage paid by the hotel.
• Vision Insurance Benefits with partial coverage paid by the hotel.
• Life Insurance coverage paid by the hotel.
• 401k plan with employer matching 100% up to 6% of personal contributions.
• 8 paid holidays.
• Monthly MBTA pass paid by the hotel.