Onsite role at FireKeepers Casino Hotel in Battle Creek, MI, supporting room cleanliness, team performance, and guest service standards.

Monitor Housekeeping operations to ensure cleaning standards, productivity expectations, and company policies/procedures are followed
Complete daily room inspections to maintain room cleanliness quality to company standards
Address inspection shortfalls with Room Attendants and ensure corrections are completed
Report needed work orders to support timely repairs and maintenance
Ensure proper chemical use, including correct techniques by Team Members
Verify chemical labeling on bottles, ensuring proper chemical labels are in place
Support superior guest service by encouraging responsiveness to guest needs
Maintain guest service as the driving hotel philosophy through daily team support
Maintain work areas and equipment and confirm housekeeping equipment functions properly per safety standards
Report hazards immediately, including hazardous conditions or broken equipment, to Housekeeping leadership
Ensure safety compliance when Team Members use equipment and supplies
Perform attendant duties as required, including Room Attendant, House Person, and/or Laundry Attendant responsibilities
Interact professionally with guests and other Casino departments
Maintain confidentiality at the highest level
Maintain consistent attendance in line with the FireKeepers Casino Hotel Attendance Policy
Set a strong example for team standards and conduct

Comprehensive medical benefits, including exclusive access to the NOMI network with a “no copay” advantage
Volunteer Time Off (VTO)
Generous PTO plan
Incentive programs recognizing contributions
Low-cost Team Member dining, provided by the culinary team

Reasonable accommodations may be made for individuals with disabilities
Regularly required to talk or hear
Regularly required to stand, walk, sit, and use hands to handle or feel objects, tools, or controls
Occasionally required to reach with hands and arms; sit; climb or balance; and stoop, kneel, crouch, or crawl
Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Work performed throughout all areas of the facility where noise level varies from quiet to loud

Indian preference will be applied according to the NHBP Indian Preference in Employment Code
Preference applies to NHBP Tribal citizens, parents or spouses of NHBP citizens, and other Native Americans
“Native American” defined as: (a) enrolled member of any other federally-recognized Indian tribes; (b) enrolled member of a Canadian Indian tribe or First Nation; or (c) enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians

Lead Housekeeping Attendant

Job Description