Linen Porter/Houseman

At Crosby Hotel LLC, the Housekeeping team depends on reliable support behind the scenes. As a Linen Porter/Houseman onsite in New York, NY, you’ll help keep the hotel operating at a five-star standard by maintaining linen and toiletry readiness, supporting room readiness, and responding to guest and team needs with care.

What you’ll do

• Maintain linen and toiletry stock across all linen closets, including receiving and storing incoming deliveries.
• Support Room Attendants by helping keep guest rooms, public areas, and back-of-house spaces clean, well-prepared, and hazard-free.
• Deliver extra beds, cots, and other guest requests promptly and courteously.
• Sort and prepare soiled linen for collection by the laundry partner.
• Complete deep-cleaning projects such as high dusting, carpet and upholstery shampooing, and seasonal spring cleaning.
• Move furniture as needed, comfortably lifting up to 25 lbs frequently and up to 60 lbs occasionally.
• Keep corridors, stairways, and all public and working areas clean, tidy, and safe.
• Respond promptly to pages and guest requests, communicating clearly with the housekeeping team throughout each shift.
• Safeguard any assigned guest room keys and pagers, and report lost property, damages, or maintenance issues immediately.
• Follow all health, safety, and fire procedures, including Do Not Disturb protocols.
• Maintain a clean, organized workspace and a high standard of personal hygiene and presentation.

What you bring

• A meticulous eye for detail and pride in a job well done.
• A collaborative, team-first attitude.
• Clear, proactive communication with your supervisor and colleagues.
• Familiarity with housekeeping best practices, or a willingness to learn Firmdale’s standards.
• A genuine passion for delivering outstanding guest service.

Benefits

• Competitive salary: USD 24 - 26 per hourly.
• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days.
• Comprehensive health coverage including medical, dental, and vision benefits, plus life insurance and New York Secure Choice support for most team members.
• Complimentary meals on shift.
• Free uniform dry cleaning service.
• Commuter transit benefits available Day 1.
• Ongoing training and professional development, including an annual education reimbursement program up to $3,000.
• Social events throughout the year, including holiday parties and team member appreciation events.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• Departmental and company-wide incentive programs.