Night Auditor

The Night Auditor role at Wilderness Hotel and Resort Inc is a 3rd shift position focused on guest services and the completion of nightly hotel audit tasks. The position supports smooth operations through guest check-in and check-out processes, account review, and coordination with hotel teams as needed.

Key Responsibilities

• Follow and complete all Night Audit procedures as outlined in the procedure manual.
• Provide superior guest services in line with Guest Services training.
• Greet arriving guests, register them, and assign rooms.
• Verify credit card details, determine the guest payment method for accommodations, and, when needed, obtain a deposit and a copy of guest I.D.
• Maintain accurate records of room availability and guests’ accounts, using either manual methods or computers.
• Compute bills, collect payments, and make change for guests.
• Complete simple booking activities, including balancing cash accounts.
• Issue room keys and direct guests to their rooms.
• Review guest accounts and chargers during the check-out process.
• Post charges for rooms, food & beverage, and all other miscellaneous charges.
• Transmit and receive messages using telephone, cell phone, or radio.
• Contact appropriate departments when guests have special requests, requirements, or needs.
• Maintain responsibility for cash banks.
• Communicate with guests and other managers to support coordinated hotel activities.
• Monitor the alarm panel and dispatch alerts to security, emergency personnel, and on-call management as necessary.
• Perform all other duties as assigned by management.

Required Skills and Availability

• Hardworking and dependable work ethic.
• Enthusiastic approach to the role.
• Customer service driven mindset.
• Night and weekend availability.

Tools and Technologies

• Computers
• Telephone
• Cell phone
• Radio
• Alarm panel

Benefits

• Great benefits
• Amenity usage

Location

This position is onsite in Wisconsin Dells, WI at Wilderness Hotel and Resort Inc.