Room Attendant - Executive & Admin

At Hard Rock Hotel New York, the Extra Room Attendant role keeps every guest space clean, comfortable, and ready for arrival. From occupied rooms to checked-out suites, you will handle detailed room servicing, turndown sequence refreshes, and timely follow-through based on priority sheets and guest needs, all while supporting a safe, professional environment onsite in New York, NY.

This position includes cleaning and replenishing guest rooms, answering the designated pager promptly, and coordinating the flow of housekeeping tasks so rooms are prepared efficiently and to standard. You will also help maintain guest comfort by delivering requested items, refreshing in-room details, and reporting issues quickly to the Floor Manager and Office coordinator.

Key Responsibilities

• Clean rooms according to the assignment sheet priority, and update the assignment sheet during the shift.
• Turn down rooms based on assignment sheet priority, updating the assignment sheet during the shift and/or upon request.
• Service late departure rooms first, and handle requested rooms promptly as directed by the Floor Manager and Office coordinator.
• Answer the designated pager device promptly.
• Refresh guest rooms by performing turndown sequence tasks, including turning down the bed, emptying trash, refreshing ice buckets and glasses, replenishing linen and towels, cleaning bathrooms, replacing amenities, adjusting drapes and lighting, and placing bathrobes and slippers.
• Stock caddies and carts with required cleaning supplies, linens, amenities, and equipment.
• Strip rooms and complete high dust tasks, including vents.
• In stayover rooms, make the sofabed, rollaway bed, or crib as required for requests.
• Stock and replenish complimentary water for guests.
• Self-inspect rooms and ensure all equipment is in working order and amenities are free of damage.
• Place HotSos orders for damaged, broken, or non-functioning items.
• Use correct cleaning chemicals and microfiber cloths for designated surfaces according to company standards.
• Remove in-room dining trays/tables from guest rooms and corridors.
• Ensure vacuum cleaners are cleaned daily.
• Unload and store unused items from caddies/carts and store caddies/carts correctly.
• Maintain awareness of guests in corridors, greet guests in passing using names when known, move carts to allow guests to pass, and turn off vacuum cleaners when guests are present.
• Enter guest rooms following procedures, including respecting Do Not Disturb rooms.
• Clean guest rooms according to the full room cleaning sequence when required, including beds, furniture, floors, fixtures, closets, and bathrooms.
• Deep clean guest rooms according to schedule.
• Deliver and remove cribs and rollaway beds.
• Clean and replenish Lavazza coffee machines in guest rooms.
• Remove and replace dirty glasses from rooms as needed.
• Inform your manager and log immediately of any lost property items found.
• Understand DND, late service, and refuse service procedures and report to the Floor Manager and Office coordinator.
• Report any damages or maintenance issues immediately.
• Liaise with the houseman regarding linen and equipment needed in the pantry and bring reject or abused linen to the floor manager.
• Report guest requests for preferences to the Floor Manager.
• Check just before end of shift for rooms requesting services.
• Maintain cart cleanliness at all times and keep housekeeping closets clean before finishing the shift.
• Maintain positive, professional communication with staff and provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products, and procedures, and to discuss opportunities, special events, and related activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to assist guests proactively.
• Promote property outlets to guests and assist guests with finding locations in the property when possible by escorting or providing clear directions.
• Resolve guest complaints using property procedures and listen to feedback from guests, employees, and managers to improve personal and property performance.
• Work as a team to complete required activities that support delivering Amplified Service.
• Participate in Sound Check meetings on each shift and offer a warm greeting and smile to all.
• Know and practice Hard Rock’s mission, values, mottos, culture, and spirit, and take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand and utilize programs designed to Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Complete additional duties as requested by department managers and coordinate operations with other departments as needed.
• Communicate with supervisors and managers to ensure assigned duties are completed to standard.
• Review and develop guest history records to enhance personalized service for repeat guests and report to your Floor Manager or office coordinator.
• Maintain confidentiality of guest, employee, and company information.

Requirements

• Secondary school degree preferred and/or previous work experience in service for at least 1 year.
• Ability to comprehend and use basic language (written or spoken) to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
• Ability to effectively deal with internal and external customers and staff, including situations requiring patience, tact, and diplomacy.
• Fluency in English; additional languages preferred.
• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods.
• Ability to make repeating arm, hand, and wrist movements.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity and hand-eye coordination, including ability to work with hands above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud or noisy environments.
• Understanding of lifestyle hotel products and guest services.
• Ability to work evenings, weekends, and holidays as needed.

Location and Pay Range

• Location: New York, NY (onsite)
• Pay range: USD 2 - 50 per hourly

Benefits

• Comprehensive benefits package
• Health and well-being for team members and their families
• Benefits may vary with employment status
• Work-life balance
• See the full list of Team Member Benefits at www.gotoworkhappy.com/benefits