Rooms Coordinator

Join Estancia La Jolla, A Noble House Hotel in La Jolla, CA (onsite) as a Rooms Coordinator focused on guest accommodation, room coordination, and professional service.

Responsibilities

• Apply the resort’s booking strategies to ensure each party is appropriately accommodated
• Coordinate room distribution and room status across departments including Front Office, Engineering, Reservations, Sales, Housekeeping, and Revenue Management
• Register guests, provide room keys, and share pertinent information about amenities (Spa facilities, business center, and property events)
• Handle guest concerns with professional service to support high levels of guest confidence and satisfaction
• Look for opportunities to maximize revenue

Requirements

• Minimum 1 year experience as Rooms Coordinator or equivalent experience and training desired
• Excellent customer service and communication skills for guest interactions and high guest satisfaction
• Basic computer skills to enter data and read and interpret information
• Strong attention to detail; ability to solve problems and remain calm and alert with difficult guests, during busy activity periods, or in an emergency situation
• Ability to stand and walk for long periods of time
• Ability to learn and use hotel computer systems
• Highly responsible and reliable
• Ability to work AM, PM, weekend, and holiday shifts based on operational needs
• Experience in a hotel or resort environment

Salary

• $25/hour (USD)

Benefits

• Competitive pay
• Health insurance benefits
• Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family
• Matching 401k (after 1 year)
• On-Demand Pay (earned wage access before payday)
• PTO
• Complementary parking
• Meals

Culture & Team

• Part of an award-winning team named TOP Workplace in San Diego (2022–2025) and TOP Workplace USA (2023–2026) by Team Members
• Estancia La Jolla is part of Noble House Hotels and Resorts, a collection of luxury hotels and resorts in the Americas
• Focus on a team environment that values having fun

Additional Notes

• Ideal fit includes patience, empathy, and a commitment to excellent guest service
• Role aligns with being a people connector who creates experiences and solves problems
• Hotel committee supports initiatives toward Diversity, Equity, Inclusion, and Access; candidates are encouraged to share perspectives with the team