Public Area Attendant at PUBLIC Hotel - West Hollywood delivers guest service excellence by building relationships, offering personalized attention, and anticipating guest needs while maintaining a welcoming, clean environment.
Responsibilities
- Maintain clean, organized public spaces that accommodate dynamic activities and guest requests.
- Assist with the execution of special events, activations, and brand-driven experiences.
- Maintain a visible floor presence to engage guests and team members, setting a tone of service excellence.
- Provide light cleanup after guest departures, retrieve items such as umbrellas, and answer guest inquiries as needed.
- Reset furniture displaced by guests to its original arrangement.
- Report guest incidents to management and assist in rapid resolution.
Requirements
- Solid knowledge of luxury or lifestyle hotel food and beverage operations.
- Strong guest-service mindset with professional, decisive issue-resolution skills.
- Excellent communication and interpersonal abilities.
- Strong problem-solving skills.
- Thrives in a fast-paced, high-volume, dynamic environment.
- Ability to stand and walk for extended periods.
- Ability to move through all food and beverage venues, including kitchens, bars, dining rooms, and event spaces.
- Lift and carry up to 25 pounds.
- Flexible scheduling, including evenings, weekends, and holidays.
- Minimum 2 to 3 years of experience in food and beverage within a luxury hotel or upscale hospitality setting.
Details
- Location: West Hollywood, CA (onsite)
- Salary: USD 35 per hour
- Experience: Minimum 2 years
Overview
At PUBLIC, service is central to the guest experience. The team delivers personal, gracious, knowledgeable, and genuine hospitality, aiming to create memorable moments by connecting with guests on a human level. PUBLIC values diversity and inclusion and strives to provide a welcoming environment for all.
Equal Opportunity Employer
PUBLIC is an equal opportunity employer. We recruit, train, and promote the most qualified individuals regardless of race, gender, sexual orientation, age, religion, national origin, disability, veteran status, or any other protected category. PUBLIC complies with applicable local, state, and federal laws, including FEHA.
