Night Auditor

Sunset Marquis Hotel, a four-diamond property located in West Hollywood, offers a robust benefits package and a welcoming culture focused on exceptional guest service. The on-site Cavatina restaurant, Bar 1200, and SPA contribute to a vibrant, hotel-wide experience for team members. This role provides competitive benefits and opportunities for growth within a renowned luxury property.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life insurance
• Complimentary onsite parking or monthly metro pass
• Employee meals
• PTO (vacation, sick, holiday)
• On-the-job training
• Growth opportunities
• Discount room rates to staff
• Tuition reimbursement
• Wellness program

Responsibilities

• Protect guest and hotel information by maintaining strict confidentiality.
• Engage with guests to deliver prompt, accurate, and courteous service.
• Audit, balance, post, and report room charges to ensure accuracy and proper cash handling procedures.
• Audit, balance, post, and report phone charges to ensure accuracy and proper cash handling procedures are followed.
• Audit, balance, post, and report zero balance folios to ensure accuracy and proper cash handling procedures are followed.
• Audit, balance, post, and report corrections to ensure accuracy and proper cash handling procedures are followed.
• Audit, balance, post, and report adjustments to ensure accuracy and proper cash handling procedures are followed.
• Audit, balance, post, and report taxes to ensure accuracy and proper cash handling procedures are followed.
• Audit, balance, post, and report disputed charges to ensure accuracy and proper cash handling procedures are followed.
• Audit, balance, post, and report over/short figures to ensure accuracy and proper cash handling procedures are followed.
• Audit, balance, post, and report deposits to ensure accuracy and proper cash handling procedures are followed.
• Perform all Front Desk functions as needed, including check-ins, check-outs, telephone procedures, and wake-up calls.
• Adhere to proper cash handling and credit procedures and settle guest accounts according to Accounting standards.
• Cross-train in other Front Office related areas as required.

Requirements

• Associates Degree; or 3-5 years of experience; or an equivalent combination of education and experience.
• Luxary hotel and/or luxury residence experience preferred.
• Experience in a high-volume or fast-paced environment preferred.
• Overnight manager experience preferred.
• Proficient in English, both verbal and written.
• Opera PMS experience is a plus.

Technology

• Opera PMS

Physical Requirements

• Long periods of stationary standing.
• Frequently lift and/or move up to 10 pounds and occasionally up to 25 pounds.