Front Desk Agent

Join The Global Ambassador Hotel in Phoenix, AZ and be part of a guest experience built on Forbes Five Star service standards. This Front Desk Agent role places you at the center of arrival and departure moments, with the support of comprehensive benefits and competitive hourly pay.

Why this role

You will deliver warm, attentive, and personalized service that helps guests feel comfortable from check-in to check-out. The position also includes opportunities to support stays through recommendations, reservations, and smooth coordination of guest needs. Team members benefit from comprehensive benefits for those working 25+ hours per week, with medical, dental, vision, and more, plus paid time off eligibility for those working 32+ hours per week.

Pay: $21 per hour. Location: Phoenix, AZ (onsite).

Responsibilities

• Learn, train on, and build a thorough understanding of Forbes Five-Star Service Standards
• Provide service that elevates the guest experience through a friendly, attentive, and personalized approach
• Welcome guests upon arrival and support them throughout their stay to ensure comfort and satisfaction
• Manage accurate check-in and check-out while keeping guest information up to date
• Monitor occupancy levels and proactively recommend room upgrades when appropriate
• Assist with transportation arrangements, restaurant reservations, and on- or off-site activities
• Share thoughtful, personalized recommendations based on guest interests and preferences
• Handle multiple tasks efficiently while maintaining a high standard of customer service
• Communicate clearly and professionally with guests and resolve concerns promptly to support satisfaction
• Demonstrate comfort with candid, open direction and ability to act on feedback, keeping both guest and employee experience top of mind
• Maintain a positive and professional demeanor

Requirements

• High school diploma or equivalent required
• Minimum 1 year of front desk or guest service experience preferred
• Excellent verbal communication skills with a strong customer service focus
• Basic computer proficiency, including familiarity with hotel or reservation software
• Ability to work flexible schedules, including overnights, weekends, and holidays