Guest Service Agent

AKA Times Square, a luxury serviced residence in the heart of Manhattan, seeks a Guest Service Agent to be the welcoming face for guests and residents. In this onsite role, you will manage reservations, registrations, and provide information about suites, rates, and amenities to ensure a seamless and memorable stay. The position is based in New York, with an hourly wage and requires at least one year of experience and a high school diploma or equivalent.

Location: New York, NY (onsite). Salary: USD 25 - 25 per hourly. Minimum experience: 1 year. Education: High school degree or equivalent.

Responsibilities

• Prepare and submit daily shift reports.
• Coordinate move‑in and move‑out materials for residents.
• Welcome new arrivals by introducing property services and amenities, then follow up with a warm call after they settle into their suite.
• Answer external phone calls and route inquiries to the appropriate department.
• Contact, confirm, and tailor all resident reservation requests to exceed expectations during their stay.
• Uphold service levels to maintain resident confidence and encourage repeat visits.
• Perform other duties as assigned.

Requirements

• Act as a representative of the Korman culture and standards to all team members and residents.
• Maintain regular attendance in compliance with the AKA standards.
• Engage with residents and team members in a friendly, service‑oriented manner.
• Promote a safe, secure and healthy work environment.
• Protect resident/guest privacy and confidentiality by safeguarding personal information.
• Possess strong knowledge of the surrounding area, including restaurants, retail, arts, and cultural activities.
• Be familiar with emergency and safety procedures for the position.

About AKA Times Square

AKA Times Square offers an elevated home away from home in the heart of Manhattan. The property provides studios, one‑ and two‑bedroom suites, and premium penthouses, presenting an upscale alternative to weekly and month‑to‑month rentals. Guests enjoy personalized service, thoughtful amenities, and sophisticated touches that enhance their stay. These luxury serviced residences are well suited for modern nomads, those relocating to the city, or visitors seeking a longer stay.