Guest Service Agent

Enjoy competitive pay and a supportive, guest-focused team at AC Hotel Washington DC Convention Center in Washington, DC, with $20 per hour and opportunities for both full time and part time schedules. This front desk role centers on creating smooth, friendly arrivals while following hotel/brand expectations and sustainability standards. You will also gain access to a strong benefits package designed to support health, flexibility, and wellbeing.

What you’ll do

You will be the first point of contact for guests, greeting them promptly and offering assistance throughout their stay. Responsibilities include registering and assigning guests to rooms, establishing payment methods and verifying credit, and making or confirming reservations. You will also compute bills, collect payments, and make change as needed.

Front desk communication is a key part of the role. You will transmit and receive guest messages using telephones or the PMS system, respond to guest requests in a timely manner, and ensure overall guest satisfaction. You will handle guest complaints and resolve them when possible, elevating concerns to a supervisor when necessary.

Additional duties include securing guests’ valuables in hotel safe or safe-deposit boxes when they are not available in guest rooms, and completing bookkeeping activities such as balancing accounts and conducting audits. You will also keep an eye on guest satisfaction scores and work toward improving departmental and overall guest satisfaction.

During busy periods or when staffing assistance is required, you may assist in the breakfast area or help guests with luggage. The position also includes safe work habits: wearing protective safety equipment and following MSDS and OSHA standards.

As assigned by management, you will perform other duties to support daily operations.

What you bring

• High School diploma or equivalent (preferred)
• Previous customer service experience or equivalent training (required)
• PMS systems knowledge (preferred)

Benefits at a glance

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Schedule and physical requirements

Your work schedule varies and may include holidays, weekends, and alternate shifts. The role requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, and stooping, kneeling, or crouching.

Growth path

• Front Desk Supervisor or Sales Coordinator
• Front Office Manager or Sales Manager