House Attendant Full Time

Hard Rock Hotel & Casino Biloxi offers a full-time on-site opportunity in a team that prioritizes guest satisfaction, safety, and a vibrant work culture. As a House Attendant, you will support daily housekeeping, floor care, guest service, safety procedures, and storm readiness, helping create seamless experiences for our visitors. This role provides a chance to contribute to high standards of cleanliness and service while developing your hospitality career in a brand known for authentic experiences that rock.

We uphold the Mission Statement: We create authentic experiences that rock, and we live by the Hard Rock Values every day.

Responsibilities

• Enhance the guest experience by delivering exceptional service and maintaining meticulously cared-for floors.
• Vacuum carpets and maintain clean, presentable public and guest areas.
• Sweep, mop, and remove trash from guest landings; clean walls as needed.
• Clean vending areas and replenish as required.
• Remove linens and trash from Room Attendant carts; deliver guest-request items.
• Pre-strip rooms of dirty linen and trash when needed; keep storage and linen rooms tidy and stocked with amenities, linen, terry, and glassware.
• Sanitize glassware and ensure overall cleanliness of service areas.
• Greet guests in public spaces, making eye contact to convey a welcoming environment.
• Use cleaning chemicals and safety equipment as instructed and follow established safety protocols.
• Operate and maintain equipment as trained; communicate maintenance issues to a supervisor.
• Complete assignments within acceptable time ranges; secure master keys while on duty.
• Collect, secure, and turn in lost-and-found items to Housekeeping Dispatch.
• Train new employees as needed and manage inventory of supplies in assigned storage lockers.
• Assist with floor attendant duties such as shampooing carpets and scrubbing floors as needed.
• Offer suggestions to improve operations with a focus on guest satisfaction, revenues, and cost efficiency.
• Establish strong working relationships with all Hard Rock Biloxi teammates to ensure cooperation, morale, and guest service.
• Resolve guest issues in a professional and timely manner.
• Apply and remove mattress and box spring covers; supervise biohazard cleanup in assigned areas.
• Deliver, move, and discard mattresses, box springs, and other furniture as required.
• Adhere to department and property policies and uphold the Mission Statement and Hard Rock Values.
• Represent Hard Rock Biloxi positively with guests, coworkers, managers, and vendors; maintain knowledge of the property and memorabilia.
• Unload shipping and receiving items into designated storage areas; assist with hurricane and storm preparation and cleanup in hotel and public areas.

Requirements

• High energy level and proactive work approach.
• Good judgment and sound common sense.
• Ability to work a flexible schedule.
• Ability to communicate basic information to others.
• Ability to read, understand, and convey written memos, instructions, and regulations.
• Must be able to lift up to 50 pounds.