Job Description
Join the team to keep public spaces clean, support guest satisfaction, and follow brand, service, and sustainability standards.
Responsibilities
- Clean and maintain public hotel areas in line with established brand, guest service, and sustainability standards.
- Greet and acknowledge guests in a courteous, friendly manner.
- Inspect assigned areas and complete cleaning tasks as required.
- Collect trash from service landings and dispose of it in outside trash dumpsters.
- Vacuum and dust guest corridors.
- Pick up beds and other linen from hotel floors and transport to the laundry collection site.
- Deliver clean linen to assigned sections.
- Respond to guest inquiries and provide assistance when needed.
- Maintain cleanliness and organization of guest areas.
- Report maintenance issues to the appropriate team.
- Be aware of guest satisfaction scores and support efforts to improve departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction through consistent service and cleanliness standards.
- Work as a room attendant during staffing shortages or during peak periods.
- Complete other duties as requested by management.
Requirements
- High school diploma preferred.
- Previous housekeeping experience required, or equivalent training preferred.
Your Growth Path
- Housekeeping Supervisor / Guest Service Agent
- Executive Housekeeper
- Front Office Manager
Work Environment and Context
- Onsite role in Orlando, FL.
- Work schedule varies; may include holidays, weekends, and alternate shifts.
- Physical demands include standing for extended periods; walking, pushing, pulling, and lifting up to 25 pounds; reaching, bending, and kneeling to reach all areas.
- Use of cleaning chemicals is required.
Note: The schedule and duties may expand during staffing shortages or peak periods, including room attendant responsibilities.
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