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Job Description

Join the team to keep public spaces clean, support guest satisfaction, and follow brand, service, and sustainability standards.

Responsibilities

  • Clean and maintain public hotel areas in line with established brand, guest service, and sustainability standards.
  • Greet and acknowledge guests in a courteous, friendly manner.
  • Inspect assigned areas and complete cleaning tasks as required.
  • Collect trash from service landings and dispose of it in outside trash dumpsters.
  • Vacuum and dust guest corridors.
  • Pick up beds and other linen from hotel floors and transport to the laundry collection site.
  • Deliver clean linen to assigned sections.
  • Respond to guest inquiries and provide assistance when needed.
  • Maintain cleanliness and organization of guest areas.
  • Report maintenance issues to the appropriate team.
  • Be aware of guest satisfaction scores and support efforts to improve departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction through consistent service and cleanliness standards.
  • Work as a room attendant during staffing shortages or during peak periods.
  • Complete other duties as requested by management.

Requirements

  • High school diploma preferred.
  • Previous housekeeping experience required, or equivalent training preferred.

Your Growth Path

  • Housekeeping Supervisor / Guest Service Agent
  • Executive Housekeeper
  • Front Office Manager

Work Environment and Context

  • Onsite role in Orlando, FL.
  • Work schedule varies; may include holidays, weekends, and alternate shifts.
  • Physical demands include standing for extended periods; walking, pushing, pulling, and lifting up to 25 pounds; reaching, bending, and kneeling to reach all areas.
  • Use of cleaning chemicals is required.

Note: The schedule and duties may expand during staffing shortages or peak periods, including room attendant responsibilities.

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