Housekeeping Houseperson

In this onsite role, you will clean assigned public guest room areas and support smooth housekeeping operations while maintaining cleanliness across hotel public spaces. You will also assist with guest relations by responding to requests and following department standards and safety procedures.

Key Responsibilities

• Clean all public guest room areas of the hotel as assigned.
• Promote good public relations through polite, friendly, and helpful guest interactions.
• Report to work as scheduled in proper uniform and in line with the company’s personal appearance standards.
• Maintain a consistently friendly, positive attitude to support a strong guest experience and recognize returning guests.
• Follow Housekeeping Department policies and procedures.
• Use proper etiquette when communicating over the radio.
• Respond, follow, and close HotSOS and other assigned requests using Rexx and radio as instructed.
• Assist room attendants by emptying trash and soiled linen from housekeeping carts.
• Maintain cleanliness in public rest rooms, hotel lobby levels, ashtrays, elevators and tracks, ice machine areas, stairwells, building entrance, and hallways.
• Handle guests using excellent guest relations skills.
• Clean back-of-the-house windows as needed.
• Vacuum guest hallways daily.
• Use proper cleaning chemicals in accordance with department procedures.
• Attend departmental meetings as scheduled and all appropriate hotel meetings and training sessions.
• Maintain cleanliness and excellent condition of equipment and the work area.
• Maintain linen closets clean, stock items, and keep organization in place.
• Bring trash to the compactor at the end of the day.
• Wash guest room glassware and deliver it to linen closets, and bring dirty glassware to housekeeping at the end of the shift.
• Notify immediate supervisors promptly and fully of problems or unusual matters of significance.
• Execute emergency procedures in accordance with hotel standards.
• Comply with safety regulations and procedures, hotel policies and rules, and uniform and grooming standards.
• Recycle whenever possible and remain current with hotel information and changes.
• Apply teamwork skills at all times and perform other duties as directed by management that align with company policies and procedures.

Requirements

• Previous experience is an asset.
• Ability to work as part of a dynamic, quality-driven team.
• Basic English language skills.
• Customer-service orientation and excellent hospitality skills.
• Extensive standing, walking, lifting, bending, and related physical activities throughout the shift.
• Ability to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during the entire shift.
• Ability to work a flexible schedule, including weekends and holidays.
• Close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), peripheral vision, and depth perception.
• Using hands to handle, feel, or point over 2/3 of the time; listening and communication skills over 2/3 of the time; stooping, kneeling, crouching, and crawling 1/3 of the time.

Tools and Technologies

• HotSOS
• Rexx

Benefits

• Competitive health and wellness benefits
• 401(k) & company match
• Paid Sick Days
• Vacation
• Holidays
• Paid Bereavement
• Paid Pet Bereavement
• Training and Development opportunities and career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Subsidized Parking Rates
• Complimentary meals in Team Member Café while working

Note: Benefits are subject to eligibility and may vary by position.

Physical Demands

• On their feet over 2/3 of the time.
• Walking over 2/3 of the time.
• Using hands to handle, feel or point over 2/3 of the time.
• Stooping, kneeling, crouching, crawling 1/3 of the time.
• Using listening and communication skills 2/3 of the time.
• Able to push, pull, and carry 150 lbs.
• Special vision requirements: close vision (20 inches or less), distance vision (20 feet or more), peripheral vision, and depth perception.