House Attendant

As a House Attendant at The Broadmoor Hotel, you help keep Colorado Springs’ guest and back-of-house areas clean, organized, and operating with a luxury standard. The role supports public spaces, guest hallways, and service areas, with a strong focus on guest room deliveries made to five-star expectations.

Working onsite at The Broadmoor in Colorado Springs, you will perform housekeeping and support tasks that maintain the resort’s elegance, including replenishing amenities, handling floor care, and responding to housekeeping-related requests.

What You’ll Do

• Clean and maintain guest hallways, corridors, elevators, stairways, and assigned service areas.
• Stock, organize, and replenish bathrobes, glassware, supplies, and amenities, including draining and filling ice bins and removing dirty dishes from floor linen closets.
• Collect dirty trash bags, recyclables, and empty glass container bind across assigned areas, transporting items to designated disposal areas.
• Move and arrange furniture, assist with floor care, and support deep-clean projects.
• Identify and report maintenance needs such as broken fixtures, burned-out lights, or safety hazards immediately, and input work orders via HotSos.
• Assist with guest housekeeping requests tied to deliveries and related support.
• Greet guests warmly using professional, discreet, and courteous communication.
• Sweep, scrub, mop floors and guest room patios; clean rugs, carpets, upholstered furniture, and draperies.
• Deliver refrigerators, other furniture, baby cribs, and rollaway beds to guestrooms, including training on rollaway setup and guest room bed making.
• Drive hotel vehicles to locations across the resort as needed.
• Ensure compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Complete additional duties and responsibilities as required.

Required Qualifications

• Minimum high school diploma or GED equivalent.
• Previous hospitality or housekeeping experience is highly preferred; an equivalent combination of relevant education and professional background will be considered.
• A valid driver’s license is required, since this role may involve transporting equipment across the resort.
• Employees operating Broadmoor vehicles must be at least 18 years of age.
• Strict adherence to luxury brand standards and safety protocols.
• Strong communication skills, including negotiation and conflict resolution, with the ability to work in a fast-paced environment.
• Ability to lift, pull, or push up to 100 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, based on the calendar of events.
• Reasonable accommodations will be provided for individuals with disabilities.

Tools and Systems

• HotSos

Pay and Schedule

• $19.00 - $19.00 per hour
• Onsite role in Colorado Springs, CO

Benefits

• Comprehensive health and dental insurance
• A 401(k)-retirement plan
• Exclusive local discounts

How to Apply

Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation). The posting is expected to close by the date listed at the top of the page, may close sooner if filled, and may remain open until it is filled.

Why Choose The Broadmoor

• Benefits: A rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts.
• Career Development: Hands-on development and training for both seasonal positions and long-term careers.