Housekeeping Supervisor

Compensation: USD 21 per hour

Education: High School diploma or equivalent

Responsibilities

• Supervise room attendants to ensure prompt and efficient cleaning of guest rooms
• Verify daily room cleaner worksheets and inform the front desk of status updates
• Oversee last-minute room-change requests and ensure timely completion
• Inspect check-out and stay-over rooms after cleaning to confirm adherence to company standards
• Maintain records of room check-outs and stay-overs, submitting updates to housekeeping each day
• Monitor room quality through inspections and documentation of cleaned rooms
• Prepare maintenance work orders for furniture or fixture replacements or repairs, and ensure follow-through
• Regularly assess room status and communicate changes to room attendants
• Check VIP rooms and early-morning makeup rooms
• Coordinate cleaning priorities based on guest requests, including VIP, checkout, and anticipated check-out rooms
• Inspect floor linen closets daily for cleanliness, supply levels, and linens
• Ensure carts are stored properly and vacuum cleaners are emptied at day end
• Assist with quarterly linen inventory
• Maintain safety by keeping linen chutes locked when not in use
• Collaborate with front desk, engineering, banquet services, and room service to coordinate housekeeping activities
• Strive to amaze guests with attentive service and uphold company standards
• Assist in training new housekeeping staff and provide direction to team members
• Ensure adherence to housekeeping quality standards and standard operating procedures
• Coordinate with other hotel departments to improve communication and guest satisfaction
• Assist in daily inventory management to optimize room availability and revenue while meeting guest expectations

Requirements

• High School diploma or equivalent
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
• Most tasks are indoors with a moderate, climate-controlled environment
• Walking and standing for nearly the entire shift; ability to move around and direct others
• Must be able to exert well-paced movement to reach other hotel departments
• Must lift up to 15 lbs on a regular basis
• Must push and pull carts and equipment weighing up to 250 lbs occasionally
• Ability to operate in limited space; bending, stooping, squatting and stretching to complete tasks
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing, and visual acuity
• Continuous talking and hearing for communication with guests, supervisors and staff
• Vision with near vision and depth perception
• Manual dexterity to use and operate all necessary equipment

Benefits

• Team-driven, values-based culture
• Medical, dental, and vision coverage
• Vacation and holiday pay
• Same-day pay option
• Employee assistance program
• Career growth opportunities and manager training program
• Discounted room rates across the portfolio
• Third-party perks such as movie tickets and attractions
• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

This Job Requires

• Most work tasks are indoors with a moderate climate controlled by hotel systems
• Walking and standing for close to 100% of the shift; duration varies by day and task
• Walking and giving directions throughout the workday
• Ability to reach other departments of the hotel in a timely manner
• Lift up to 15 lbs regularly
• Push and pull carts and equipment weighing up to 250 lbs occasionally
• Exert well-paced activity in limited spaces
• Bend, stoop, squat and stretch to complete cleaning and inspection tasks
• Grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing, and visual acuity
• Continuous talking and hearing for communication with guests, supervisors and subordinates
• Near vision and depth perception
• Manual dexterity to operate all necessary equipment