Housekeeping Turndown Attendant

The part-time housekeeping role at Rosewood Miramar Beach in Montecito, CA, focuses on turndown service and cleaning designated guest rooms. The attendant reports maintenance deficiencies, handles guest requests, and maintains confidentiality and security of guest rooms.

Responsibilities

• Maintain comprehensive knowledge of departmental policies, service procedures, and standards, and adhere to them.
• Be proficient in the proper operation and maintenance of equipment, using it only for its intended purpose.
• Anticipate guests' needs, respond promptly, and acknowledge guests at all times, regardless of busyness or time of day.
• Maintain positive guest relations, presenting a pleasant, honest, and approachable demeanor while addressing guest requests and concerns.
• Convey a positive image of the property to guests and handle inquiries with courtesy.
• Be familiar with hotel services, features, and local attractions to respond accurately to guest questions.
• Resolve guest complaints to ensure satisfaction and maintain service standards.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Use appropriate cleaning chemicals for designated surfaces in accordance with OSHA regulations and hotel requirements.
• Provide turndown service to rooms listed on the assignment sheet.
• Empty trash containers and ashtrays as part of upkeep.
• Remove soiled towels and replace with clean ones per the designated layout.
• Replace soiled bed sheets and perform turndown on beds as required.
• Place specified items in designated locations (turndown amenities/cards, door knob menu, bathrobe with card, bed mats, remote control).
• Replenish guest complimentary water supplies.
• Close drapes or shutters as directed.
• Wipe shower stalls, sinks, and toilets; perform cleaning as necessary.
• Set lighting and thermostat to designated levels per instruction.
• Remove Room Service trays, tables, and items from room to the elevator service landing.
• Place small accessibility items as appropriate (spectacles cloth, Velcro cord wrap, TSA bag, collar stays, RHR bookmarks).
• Place bottled water inside guest rooms as required.
• Place or replace magazines to maintain guest comfort.
• Rehang or refold guests' clothing as needed.
• Organize guest personal items on the amenity cloth for orderly presentation.
• Make up cribs and rollaway beds when requested.
• Clean bathroom surfaces and remove residue, hair, and soap buildup from mirrors, vanity, sinks, toilet, shower walls, bathtub, shower curtain, and floor.
• Restock facial tissues and bathroom amenities in the correct quantities and locations.
• Clean guest rooms as assigned; full service includes mopping, vacuuming, and replacing amenities and robes when requested.
• Update the status of rooms cleaned and turned down on the assignment sheet.
• Return and restock carts at the end of each shift.
• Empty vacuum bags and wipe the vacuum cleaner for maintenance.
• Ensure security of any assigned guest room keys.
• Report damages or maintenance problems to the Supervisor promptly.
• Turn over lost and found items from guest rooms to the Supervisor.
• Uphold departmental policies and participate in quality control activities.
• Interact in a courteous and professional manner with guests, staff, and community members.
• Respond quickly and professionally to resolve guest and staff difficulties.
• Perform a variety of duties, switching tasks as needed without loss of efficiency or composure.
• Maintain a clean and safe work area at all times.
• Ensure grooming and attire standards are maintained daily.
• Model the company culture, vision, mission, and core values at all times.
• All other duties as required.

Qualifications

• Prior experience in housekeeping turn down duties, with the ability to prioritize based on guest preferences and notes.
• Knowledge of proper chemical handling and safety practices.
• Attention to detail, speed, and accuracy in performing job functions.
• Clear thinking, calm under pressure, and sound judgment in resolving problems.
• Ability to follow directions thoroughly and understand guest service needs.
• Strong teamwork and the ability to work with minimal supervision.
• Maintains confidentiality of guest information and relevant hotel data.
• Fluent English; additional languages are preferred.
• Ability to exert physical effort for lifting up to 20 pounds and to perform varied movements; effective communication with guests and colleagues.
• Experience with cleaning equipment and chemicals, and thorough knowledge of cleaning procedures.

Compensation and Schedule

Salary: USD 24 - 25 per hour. Employment type: Part-time.

Location and Department

Location: Montecito, California (onsite).

Department: Rooms - Heart of House.

Tools and Equipment

• Vacuum cleaner
• Cleaning chemicals