Turndown Attendant

At Loews Coral Gables Hotel, the Turndown Attendant plays an essential role in shaping the evening guest experience. Each night, you prepare and refresh assigned rooms to help create a calm, welcoming atmosphere that aligns with hotel standards.

Working onsite in Coral Gables, FL, this position focuses on room presentation, amenity replenishment, light cleaning, and thoughtful adjustments that support comfort. You will also help maintain a safe and well-run environment by following departmental procedures and reporting discrepancies when needed.

Key Responsibilities

• Prepare guest rooms for evening service by turning down bed linens, folding back covers, and fluffing pillows according to hotel standards.
• Replenish amenities, including towels, toiletries, coffee supplies, and glasses.
• Complete light cleaning duties such as removing trash, straightening the room, and wiping down surfaces.
• Adjust room conditions for comfort, including setting the room temperature, closing curtains or blinds, dimming lights, and confirming the room is ready for the night.
• Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.
• Attend departmental meetings and support teamwork by providing coverage in related areas as needed, while completing duties efficiently and on time.
• Know hotel facilities, including locations and operating hours, to provide guests with accurate information.
• Maintain professional, friendly guest relations by offering assistance and supporting guest satisfaction.
• Follow OSHA hotel safety protocols and department procedures regarding emergency situations, chemical use, protective gear, and safe work practices.
• Maintain a positive attitude and professional conduct at all times.
• Comply with all other Housekeeping Department and hotel policies and procedures.
• Provide regular attendance in line with established standards.
• Be available for varying schedules based on business needs.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent (preferred).
• Previous experience in a cleaning role (preferred).
• Previous experience in a hotel or resort environment (preferred).
• Basic English skills (preferred).
• Ability to walk, stand, reach, and bend.
• Ability to push, lift, and pull items weighing up to 25 lbs repetitively throughout the shift.
• Ability to work a flexible schedule, including weekends and holidays as required.

Benefits

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days
• Vacation
• Holidays
• Paid Bereavement
• Paid Pet Bereavement
• Training & Development opportunities and career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Subsidized Parking Rates
• Complimentary meals in Team Member Café while working

Who You Are

• Guest Experience Enthusiast: You enjoy making guests feel cared for and welcomed.
• Detail-Driven Professional: You notice small details that make a meaningful difference.
• Proactive Problem Solver: You anticipate needs and act quickly.
• Reliable Team Player: You collaborate well and support others.
• Adaptable and Positive: You keep an upbeat, calm attitude, including during busy shifts.
• Veterans and military spouses are encouraged to apply.

The best fit for this role is a detail-oriented Turndown Attendant who takes pride in creating a serene, inviting atmosphere for guests. You will serve as the finishing touch that transforms each room into a restful retreat with a strong focus on comfort and elegance.