Lead Player Development Representative

Benefits and culture

Valley View Casino & Hotel offers a welcoming, team‑driven environment where your contributions are valued. This onsite role in Valley Center, CA provides benefits designed with you and your family in mind, helping you pursue lifetime goals while enjoying a stable, engaging workplace. We are proud to have been named one of San Diego's Best Places To Work, reflecting our focus on growth, work‑life balance, and clear opportunities for advancement within a supportive culture.

As part of the Valley Center community, you join a team backed by the San Pasqual Band of Mission Indians, rooted in good neighbor values and a heritage of enterprise. Valley View Casino & Hotel is a place for friends and neighbors, with a path for professional development through mentoring, training, and coaching that can expand your career prospects.

Position overview

The Lead Player Development Representative greets VIP guests, assists them with promotions, comps, and general questions, and leads outbound telemarketing to share Valley View Casino & Hotel events by phone. This onsite role is designed to combine frontline guest service with proactive outreach to showcase our events and offerings.

Key responsibilities

• Greet VIP guests and assist with their promotions, comps and general questions.
• Engage in direct outbound telemarketing to promote Valley View Casino & Hotel events via telephone.

Qualifications

• High school diploma or GED equivalent.
• One year of guest service experience.
• One year of player development experience or experience developing and maintaining new customer relationships.
• One year of progressive leadership experience including mentoring, training, and coaching of peers. Completion of six months of participation in the job coach program in the last year can be substituted for the leadership experience.
• Demonstrated proficiency in Microsoft Office products including Word, Excel, Outlook and PowerPoint.
• Ability to type a minimum of 35 words per minute.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must be able to successfully pass applicable auditions or skill testing and a drug screening test.