Room Attendant

Responsibilities

• Be punctual and ready to work, meeting performance standards set by management.
• Maintain a professional appearance and demeanor for your shift.
• Address guest needs within the capabilities of the property and staff.
• Notify upper management of safety hazards, general difficulties, equipment problems, product or supply shortages that may affect performance.
• Support hotel Rooms operations in a safe, sanitary environment that complies with all standards and delivers quality products.
• Uphold quality, sanitation, and professional standards defined by the company.
• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using appropriate cloths, mops, sponges, brushes, and cleaning agents, reaching overhead as needed.
• Follow cleaning procedures and instructions for use of cleaning agents.
• Strip and remake beds, changing bed linens; this may involve lifting bedspreads up to 50 lbs.
• Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
• Push and pull vacuum throughout the room and empty trash.
• Replenish amenities, linens, and supplies in the guest room.
• Sign for room keys, retrieve them, deliver to assigned rooms, and restock the heavy cart; visually inspect room for cleanliness and appearance and signify completion.
• Adhere to attendance requirements and be available on a regular basis.
• Perform other job-related duties as assigned.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition; maintain a professional appearance and manner at all times.
• Willingness to pitch in and help coworkers; be a team player.
• Knowledge of chemical cleaning agents and operation of various cleaning equipment.
• Ability to push and/or pull equipment weighing up to 50 lbs.
• Ability to scrub and scour surfaces, extending arms overhead to perform cleaning tasks.

Key Relationships

• Internal: Housekeeping Management and Staff, Front Desk
• External: N/A

Physical Demands & Work Environment

• The role requires standing for long periods (minimum 8 hours), frequent walking, and use of hands to handle, grasp, and manipulate objects.
• Frequent reaching with hands and arms; balance, stoop, crouch, and bend; occasional climbing of stairs; occasional kneeling.
• Occasional lifting, carrying, pushing, and moving up to 50 pounds. Reasonable accommodations may be provided to enable performance of duties.

Standard Specifications

• Requirements reflect minimum levels of knowledge, skills, and abilities needed to perform duties proficiently.
• All duties and requirements are essential functions; this description does not imply exclusivity of tasks.
• This document does not create an employment contract and is subject to at-will employment.