Room Attendant

Spartanburg Hotel in Spartanburg, SC is seeking a Guest Room Attendant to keep every assigned room clean, stocked, and ready for an exceptional stay. This onsite role supports service standards aligned with Autograph Collection expectations, with a mix of room servicing, housekeeping area upkeep, and timely reporting when something needs attention.

Working on the floor requires attention to detail, consistent pace during shift time requirements, and a professional approach when interacting with guests. You will also help ensure rooms are refreshed according to the daily board and stay over procedures.

Responsibilities

• Clean and sanitize assigned hotel rooms, including dusting, vacuuming, changing bed linens, and cleaning windows, mirrors, bathrooms, vents, lobby areas, walls, carpets, and common areas within shift time requirements
• Replenish guest room amenities, including toiletries and minibar items
• Perform turndown service when requested by the guest
• Maintain cleanliness and organization of the housekeeping office and storage areas, including ensuring carts are cleaned and restocked daily
• Interact with guests professionally, assist as needed, and share hotel knowledge
• Assist with special requests, including amenities or room ware needs
• Report technology, maintenance, or room ware issues to the Housekeeping Manager
• Report suspicious activity, unusual items, or irregular behavior
• Review the daily board and refresh stay over rooms
• Complete other necessary duties as reasonably assigned

Requirements

• Highschool diploma or equivalent
• Previous hospitality experience
• Prior experience in a cleaning position
• Excellent communication skills, both verbal and written
• Strong customer service skills
• Ability to use technology such as computers, tablets, and iPads
• Organizational skills
• Proven experience working quickly and efficiently
• Ability to take initiative and handle assignments with limited supervision
• A sense of ownership in everything that you do

Additional Details

• Location: Spartanburg, SC (onsite)
• Technologies: computers, tablets, iPads

Physical and Mental Demands

• Physical: ability to sit or stand for extended periods, bend, lift and pull up to 50 lbs, communicate clearly, and work long hours as needed
• Mental: ability to make sound judgments quickly; work on multiple tasks while progressing toward deadlines; work independently while taking and providing direction; manage differing personalities within the property, resort, and community; maintain confidentiality; handle stressful, high pressure situations; anticipate, prevent, identify, and solve problems as necessary