Room Attendant (Part-Time)

The part-time Room Attendant role at Ironwave Hospitality in Harrison, NJ involves cleaning, maintaining guest rooms and public areas, and supporting check-in and check-out as needed.

Location

Harrison, New Jersey (onsite)

Compensation

Hourly rate: USD 2,025

Job Type

Part time

Responsibilities

• Perform thorough cleaning and upkeep of the entire property, including interior spaces and exterior areas.
• Manage the day-to-day housekeeping operations to support smooth workflow.
• Foster a positive culture within the housekeeping team.
• Continuously elevate housekeeping standards across the property.
• Adhere to all housekeeping SOPs and provide feedback for improvements.
• Be prepared to handle special situations promptly, such as guest incidents in restrooms; assist to address immediately when possible if the front desk cannot.
• Keep senior management informed of important updates.
• Forward guest complaints to the General Manager when appropriate.
• Assist with incident reporting as required, following the standard SOP.
• Arrive promptly for shifts; no friends allowed on property during work.
• Do not remove hotel property from the premises; violations may result in termination and charges.
• Prioritize safety and security in daily duties.
• Maintain a consistently friendly and courteous demeanor with guests.
• Ensure public areas remain impeccably maintained.
• Regularly check public restrooms to ensure stock is sufficient.
• Monitor and maintain stock levels of housekeeping supplies, linens, and equipment.
• Oversee efficient laundry operations.
• Deliver daily complimentary breakfast to guestrooms between 7:45 am and 8:00 am.
• Clean guestrooms in a timely and thorough manner prior to guest arrivals.
• Maintain rooms and contents, reporting maintenance issues to the General Manager.
• Update the room inspector/front desk with the status of rooms and readiness for inspection.
• Replenish used in-room supplies, including Nespresso coffee pods, L’Occitane toiletries, paper goods, etc.
• If the General Manager is unavailable, assist with guest check-in and check-out for pre-confirmed or available walk-in guests when needed.
• Collect guest booking information, including contact and payment details; process payments as appropriate and inform guests of all fees per SOP.
• Complete and initial registration forms, obtaining guest signatures to confirm rate and hotel policies.
• Escort guests to their room with the room key and policy sheet; provide a brief tour noting features such as the bathroom, heated floors, mini refrigerator, Nespresso machine, television remote, fireplace, and automated blinds.

Requirements

• U.S. Work Authorization Required