Supervisor, Players Club

As a Supervisor, Players Club at Seminole Hard Rock Hotel & Casino Hollywood, you will support the Casino Marketing Manager by helping coordinate and manage Players Club programming in line with company directives. This onsite role in Hollywood, FL brings together member services, event support, team oversight, and operational follow-through.

Working under the direction of the Casino Marketing Manager, this position assists Players Club management staff in implementing and managing Club programs, while also helping ensure day-to-day activities run smoothly for members and guests.

Key Responsibilities

• Adhere to the Seminole Tribe’s Policies and Procedures.
• Enroll members into the Rockin’ Rewards Club, emboss and issue club cards, transport supplies and forms, and assist members with questions, redemptions, and special requests.
• Assist the Player’s Club Manager and Asst. Manager with Club activities, including equipment ordering, installations, and training.
• Assist with overseeing the interviewing, selection, training, and discipline process for subordinate team members.
• Ensure Club reports and supplies are processed and maintained.
• Meet and greet players on the floor during special events and promotions.
• Supervise the Player’s Club booth when other supervisors are unavailable.
• Assist with making reservations for guest rooms, meals, massages, and similar requests.
• Handle Players Club promotions and redemptions as applicable.
• Serve as a liaison between guests and management regarding needs, complaints, and concerns.
• Maintain confidentiality of information and agree to and sign the Hard Rock confidentiality agreement.
• Follow the secret shopper criteria exactly as required.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Some demonstrated customer service experience or training required, or an equivalent combination of education and/or experience.
• Ability to work flexible schedules, including nights, weekends, and holidays is required.
• Multilingual is desirable; good phone etiquette required.

Benefits

• Medical
• Dental
• Vision & Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. The property unveiled a $1.5 billion expansion on Oct. 24, 2019. For more information, visit www.seminolehardrockhollywood.com, call 800-937-0010, or follow: Facebook SeminoleHardRockHollywood, Twitter @HardRockHolly, Instagram @HardRockHolly.

Work Environment

• Frequently required to stand, walk, use hands to finger/handle/feel, reach with hands and arms, talk or hear, and taste or smell.
• Frequently lift and/or move up to 50 pounds.
• Specific vision abilities required: close, distance, color, peripheral vision, depth perception, and ability to adjust focus.
• Casino environment is hectic, fast-paced, often crowded, and noisy.
• May be exposed to casino related environmental factors, including second hand smoke, excessive noise, and constant exposure to the general public.
• Must communicate effectively with guests in English, specific to position duties and responsibilities.

Final candidates must obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations prior to an offer being extended. Background checks may include a credit check and criminal background check.