Dealer/DR Floor Supervisor

Oxford Casino · Hotel & Sportsbook is hiring a Dealer/DR Floor Supervisor for an onsite position in Oxford, ME.

Responsibilities

• Supervise, monitor, and control an assigned pit section covering one or more games
• In the supervisor roll, support customer service delivery while maintaining game integrity to corporate and property-specific standards
• In the dealer roll, deal required card games and provide outstanding customer service
• Deal games in accordance with approved Internal Controls and Gaming Regulations
• Take overall responsibility for a designated area or pit, including answering questions about gaming service activities
• Safeguard company assets and direct dealers on designated games
• Oversee play by maintaining constant awareness of activities at assigned game locations; observe and act on suspicious or irregular activity
• Monitor game status, including player limits, special customers, gains/losses, and dealer performance
• Control and direct games in progress by monitoring, providing assistance, and correcting dealers as needed
• Change gaming supplies (cards and dice) when needed
• Ensure dealers in the assigned section comply with Table Games Department policies and procedures
• Maintain high standards of customer courtesy on each game and coordinate with casino staff as needed
• Oversee and report unusual occurrences to the Shift Manager
• Maintain proper table bank through fills and credits
• Perform assigned Table Games Department activities in compliance with Systems of Internal Controls and Minimum Internal Control Standards
• Support daily operations by maintaining casino floor integrity and cleanliness
• Learn additional games as required by management and demonstrate proficiency to company standards
• Handle cash transactions and manage game pace; pay winning bets and collect losing bets per house rules
• Attend required training sessions
• Perform duties in compliance with local laws and regulations
• Take steps to prevent minors from gambling or loitering in gambling areas, prevent alcoholic beverage issues, and prevent tobacco purchases
• Use Internal Control Procedures and Policy Manuals for guidance
• Report illegal activity to Security or the appropriate level of management
• Perform other duties as assigned

Requirements

• Sound technical understanding of games manuals, policies, and procedures
• Knowledge of and ability to identify various cheating techniques
• Completion of a wide variety of specific games training programs (if offered) leading to proficiency in several pit games
• Maintain confidential information
• Comprehensive knowledge with ability to be certified on all table games assigned
• Proficiency in handling cards, cheques, and money; counting and payoff accuracy
• Basic math skills
• Ability to utilize arms and hands equally to deal all games accurately and proficiently to Oxford standards
• Ability to freely walk the game to protect company assets
• Ability to bend and reach for extended periods of time
• All dealers must pass audition and deal Spanish 21 by day 45 and Mini Bac by day 80
• All full time dealers must deal all core games
• Must be Title 31 and Problem Gambling certified, and attend annual training
• Responsible for knowing company/department policies and procedures and Internal Controls
• Ability to walk and stand for extended periods
• Ability to review and comprehend player data and documentation and observe guest play
• Ability to observe games and dealers from a distance (middle of the pit to the table)
• Basic computer skills
• Move effectively and efficiently around the pit area to observe play at all tables
• Prefer a minimum of 2 years dealing experience
• Excellent customer service and excellent verbal communication skills
• Physical requirements: exerting up to 20 pounds of force occasionally, up to 10 pounds frequently, and negligible force constantly; physical exertion such as long periods of standing, walking, and reaching

Salary

• $26.00 - $29.00 per hour