Front Desk Agent/PBX Operator

The Garland Hotel is hiring a Front Desk Agent/PBX Operator in North Hollywood, CA (onsite) to support guest service and front desk operations.

Responsibilities

• Welcome arriving guests and complete check-ins, check-outs, and any required payments in line with hotel standards.
• Manage room assignments and assist with guest requests.
• Provide referrals for information and support brief concierge requests.
• Coordinate group arrivals.
• Receive and resolve guest complaints.
• Promote and invite guests to use the hotel’s restaurant and facilities.
• Keep workstations and the lobby looking clean and presentable.
• Stock and prepare required supplies for each shift.
• Monitor the front desk areas for safety, security, and appearance; report injuries, accidents, or issues as needed.
• Maintain timely, effective communication with other departments (including Housekeeping, engineering, and Sales).
• Ensure accurate cash control, verify funds are accounted for, and make deposits according to policy.
• Complete other duties as assigned.

Requirements

• Excellent communication skills.
• Professional attitude and strong organizational skills.
• Effective conflict resolution skills.
• Ability to use a variety of computer applications; industry software knowledge is an asset.
• High school diploma required.
• Post-secondary training in hotel or tourism management is an asset.
• Ability to speak a second language is an asset.

Reporting relationship

• Front Office Manager
• Hotel Assistant Managers
• Front Office Supervisor

Location: North Hollywood, CA (onsite)

Salary: USD 25 - 25 per hour

Education: High school diploma