Front Manager

Golden Nugget Hotel & Casino is hiring a Front Manager for onsite operations in Lake Charles, LA.

Responsibilities

• Operate under the direction of the General Manager to plan and supervise daily front-of-house operations.
• Exhibit conduct aligned with Gaming Commission Regulations, Federal and State laws, and Golden Nugget and departmental policies and procedures.
• Provide positive, courteous, and professional guest service to guests, visitors, vendors, and fellow employees.
• Direct daily activities of front line staff/unit personnel, including performance evaluation, scheduling coordination for adequate coverage, policy/procedure instruction, and employee disciplinary matters.
• Consult with employees on daily responsibilities and monitor progress against time-frame expectations to support proper production.
• Oversee all operations within the buffet.
• Develop and implement standards of quality and performance; determine required product quantities (purchases or requisitions) and verify inventory per company guidelines.
• Ensure product quality and investigate service complaints.
• Prepare operational reports and maintain records for purchases, sales, labor, and requisitions.
• Recruit, select, train, coach, counsel, recognize, and retain direct reports who support excellence in business operations and guest service.
• Stay current on trends and practices within the scope of responsibility and share relevant updates with management, peers, direct reports, and employees.
• Promote positive public and employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within assigned areas.
• Safeguard confidential information across employee, department, and company records.
• Support responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Provide prompt and discrete notification to senior management and/or the Ethics Hotline regarding observed illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Requirements

• Minimum 3 years of F&B management experience in a similar operation.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Knowledge and experience monitoring food and beverage performance, labor costs, and inventory control, including ordering and inventory procedures.
• Excellent interpersonal, organizational, and communication skills.
• Strong work ethic and teamwork.
• Service mindset that creates an atmosphere where guests want to return and delivers a positive, memorable experience.
• Ability to routinely go above and beyond to support position responsibilities and organizational goals.
• Professional appearance and demeanor; ability to project excitement and enthusiasm.
• ServSafe Certification is preferred.
• Proficient with Microsoft Excel and Microsoft Word.

Technologies

• Microsoft Excel
• Microsoft Word
• Microsoft Word (typo as written: Microsoft Word<i>.</i>)

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Job Details

• Job type: Full-time
• Work location: In person
• Experience (required): Food and beverage management: 3 years
• License/Certification: ServSafe (Preferred)