Full Time Evening Front Desk Associate

Downtown Pleasanton hospitality starts with the details. The Rose Hotel is hiring a Full-Time Evening Front Desk Associate to help create a smooth, welcoming guest experience while you work an established schedule onsite. In this role, you will be part of a team that supports guest service through day-to-day front desk operations, with benefits that help you stay covered and plan ahead.

Location: Pleasanton, CA (onsite)
Schedule: 3:00 pm to 11:00 pm (including weekends)
Pay: USD 21 per hour
Employment type: Full-time

What You’ll Do

• Answer phones and assist guests in a sincere and courteous manner.
• Register guests and process check-in and check-out promptly upon arrival and departure.
• Complete guest accounting tasks according to established hotel operating procedures, ensuring guest and house accounts are accurate and complete.
• Use sales techniques to sell rooms effectively, helping maximize occupancy and average rate.
• Follow hotel safety and security procedures to maintain a secure environment for guests and employees.
• Keep the immediate supervisor promptly and fully informed of problems or unusual matters that require attention.
• Perform other duties as requested or required.

What You Bring

• Ability to quickly learn front desk technical procedures such as check-in, check-out, selling skills, computer operation, and telephone operations.
• Opera Cloud knowledge is a plus.
• Ability to operate a computer or cash register to handle monetary transactions and provide correct change.
• Comfort working on multiple tasks at the same time.
• Ability to cooperate with and support others.
• Strong observation skills with the ability to react quickly and adjust to different guest situations.
• Ability to cope with stress and maintain self-control during busy or exciting moments.
• Strong organization and attention to detail.
• Ability to physically manipulate equipment such as a cash register, computer, credit card machines, telephone console/switchboard, and calculator.
• Grooming must meet property standards.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience & Education: 1 year minimum experience; High school or equivalent.

Technology: Opera Cloud