Guest Service Ambassador

Hotel Heron, Curio Collection by Hilton is seeking a Part-Time Guest Service Ambassador in Alexandria, VA (onsite). In this role, you will partner with your team and other departments to help deliver a smooth, welcoming guest experience and to ensure that guest needs are handled with consistency and care.

Role Overview

The Guest Service Ambassador helps own the guest experience from start to finish. You will coordinate across teams, respond proactively to guest needs, and look for opportunities to make each visit feel personal and well cared for.

Responsibilities

• Collaborate with your team and other departments to provide intuitive service for exceptional guest experiences.
• Own the guest experience, ensuring no need goes unmet and that opportunities to make a guest’s visit special are not missed.
• Arrange the details of a surprise proposal.
• Provide a hotel tour.
• Maneuver a bell cart.
• Know the ins and outs of both the hotel and the surrounding community.
• Create a welcoming first impression by helping every guest entering the lobby feel at ease with a gracious demeanor and warm presence.
• Turn details and tidbits about guests into recognition and actions that make each stay at Hotel Heron personal and one-of-a-kind.

Benefits

• Paid Vacation, Sick Time, and Holidays
• Discount program for sister hotels
• Medical, Dental, Vision, and pet insurance at an affordable group rate
• Paid time off to volunteer for community causes
• Belonging supported through diversity, equity, and inclusion

Part-Time Details

• Reports to: Front Office Manager
• Position status: Non-exempt

About Hotel Heron

Located in the heart of Old Town Alexandria, Hotel Heron offers guests the chance to view Old Town from a new vantage point. With Washington, DC just minutes away, the hotel provides a convenient connection across the river. Originally opened in 1926 as the George Mason Hotel, the property has been thoughtfully reimagined through adaptive reuse, combining the historic inn with an adjacent new building featuring modern event spaces and elevated guest rooms.

Hotel Heron is part of the Curio Collection by Hilton, a global portfolio of distinctive, independently spirited hotels. This chic 134-room property includes a signature ground floor restaurant serving hearth-inspired Mid-Atlantic cuisine, a cozy craft cocktail bar, and an open-air seasonal rooftop bar with views of the Potomac. Additional amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike, highlighting Alexandria’s rich legacy and innovation through thoughtful touches from local businesses and artisans.

Equal Opportunity Employer Statement

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all employees. The organization does not discriminate and believes every individual should be proud of who they are, where they come from, and take pride in who they serve. Aparium is an E-Verify employer.