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American Inn Hotel

Hotel Night Auditor

American Inn Hotel
Houghton Lake, MI $14+/hr Full time Posted 7d ago
Accounting Administrative Support Auditing Customer Service Front Desk Guest Relations Hospitality Hotel Hotel Accounting Hotel Operations Night Auditing Operations Management Property Management System Shift Work
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Job Description

This Night Auditor role at American Inn Hotel in Houghton Lake, MI pays USD 14 per hour and places you at the center of overnight operations, serving as the first point of contact during the night shift while handling guest inquiries, financial reconciliations, and property security.

Responsibilities

  • Conduct nightly audits of all hotel transactions using property management systems (PMS), including Visual Matrix or similar platforms, to ensure accuracy and completeness.
  • Manage late-night check-ins and check-outs efficiently, delivering friendly, professional service via a multi-line phone system and front desk interactions.
  • Address guest inquiries, resolve issues promptly, and offer personalized solutions to boost satisfaction through strong customer service and problem-solving skills.
  • Monitor security cameras, perform routine safety inspections, and follow hotel emergency procedures to maintain a secure environment for guests and staff.
  • Prepare detailed shift reports, incident logs, and financial summaries to ensure smooth handovers between shifts.
  • Assist with administrative tasks such as updating reservation records, managing guest accounts, and supporting front desk operations during off-hours.
  • Maintain professional phone etiquette when communicating with guests, clients, vendors, and team members across various channels.

Requirements

  • Previous experience in hospitality management or hotel operations is highly preferred, especially in roles involving front desk duties or night audit responsibilities.
  • Proficiency with property management systems (PMS), including Visual Matrix platforms used in hotel management.
  • Strong customer service skills with a focus on guest relations, including effective communication via phone and in-person interactions.
  • Knowledge of hotel emergency procedures, guest services protocols, and security practices to ensure a safe environment during overnight hours.
  • Multilingual or bilingual abilities are advantageous for engaging with diverse clientele in resort or hotel settings.
  • Experience working with multi-line phone systems and handling complex customer service issues confidently.
  • Familiarity with hospitality reservation systems and property management software enhances efficiency in nightly operations.

Technologies

  • Visual Matrix
  • Property Management System (PMS)

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