Overnight role focused on accurate audits, front desk coverage, and timely reporting while supporting guest service.

Complete all check-in and check-out tasks
Run the Night Audit checklist during each shift
Properly close all PMS and Point of Sale systems daily
Generate, maintain, and file appropriate audit reports
Reset systems for the following day
Operate front desk duties using standard operating procedures and provide exceptional guest service
Cover all Front Office functions throughout the overnight shift
Welcome arriving guests, confirm reservations, and assign rooms
Receive and confirm credit cards for validity and acceptability
Answer incoming calls and handle room booking requests online and in-person
Provide information on room rates, available rooms, amenities, and special requests
Manage online and phone reservations
Respond to guest complaints in a timely and professional manner
Create incident reports for guest injuries or related issues when required
Inform the Front Office Manager or Manager on Duty of problems needing immediate attention and follow-up
Follow emergency procedures and respond accordingly after training by the Chief of Maintenance
Complete daily reports and audit correspondence as required by the shift
Maintain personal appearance and grooming standards in line with the dress code policy
Perform other related duties as assigned by the Manager/Supervisor

Proficient in Microsoft Office Suite or similar software
Previous experience as a Hotel Front Desk Agent preferred
Demonstrate Level5 High Touch service
Excellent communication and organizational skills
Flexibility with shifts and scheduling
Must be available Friday & Saturday nights
Reliable transportation to and from work
Strong attendance, reliability, and punctuality
High School diploma and/or hotel or related field experience preferred
Basic accounting and bookkeeping experience
Basic computational ability
Ability to remain in a stationary position during shift
Ability to access and navigate the facility
Adhere to safety requirements, including wearing appropriate personal protective equipment
Job tasks are routine and repetitive and may require strenuous physical exertion, including moving objects up to 50 lbs

Hotel Night Auditor

Job Description