Housekeeper

Hotel Equities is seeking a Housekeeper for the Aloft Hotel in NW Austin, Texas, an onsite role focused on keeping guest rooms and public spaces cleaned, stocked, and ready for arrival. This position supports established cleanliness standards while contributing to smooth operations across the hotel.

In this role, you will handle room preparation from top to bottom, maintain supply areas and cleaning carts, and report any issues that need attention so teams can address them promptly.

Key Responsibilities

• Retrieve cleaning supplies from shelves and storerooms and set up cleaning carts; maintain carts and storerooms in a clean, organized condition to support efficient room cleaning.
• Clean and wipe windows, doors, walls, closets, and fixtures across guest rooms, public areas, and hallways, using ladders or stepping stools as needed for hard-to-reach spots.
• Clean shower walls and tubs, clean toilets and stall walls if applicable, wipe exposed pipes, and clean mirrors, sink(s), and surrounding walls to support sanitary restrooms.
• Replace towels, soaps, and room amenities; restock literature removed by previous guests or found soiled or torn.
• Wash hard floor areas by hand (including linoleum and tile) to remove dirt and soiled areas.
• Dust and polish furniture, fixtures, and wall hangings, including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
• Strip beds and remake with fresh linen; check bedspread, blankets, and bed pads for cleanliness and replace if soiled. Lift mattresses to check for soil between mattresses and under the bed.
• Check closets for cleanliness; wipe closet doors, handles, and overhead shelves, and restock room supplies such as hangers, extra blankets, and pillows.
• Vacuum rooms, public areas, and hallways, including operating vacuums weighing up to 25lbs. Lift or move heavy furniture to vacuum carpet fully, including underneath and in hard-to-reach areas.
• Inspect door and window locks to ensure working order and immediately alert management if an unsafe or unsecured condition is found.
• Inspect room equipment (TV, lights/lamps, faucets, radios) and report in writing to the Executive Housekeeper any room status issues or maintenance deficiencies for prompt repair or resolution.
• Secure and maintain custody of equipment, keys, and supplies at all times to protect hotel property.
• Maintain a friendly, cheerful, and courteous demeanor.
• Perform other duties as assigned, requested, or deemed necessary by management.
• Support the laundry department by retrieving soiled linen from carts, sorting laundry into correct size loads, using industrial washers, dryers, and pressers, and folding and distributing linen to storage closets and/or carts.
• Clean patio/balcony areas by sweeping or hosing floors, wiping furniture and fixtures, picking up garbage, and cleaning patio/balcony doors and windows.
• Assist other employees and departments as needed to support the overall performance of the department and hotel.

What You’ll Need

• High School diploma / Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham, or cleaning standards.
• Basic knowledge of general cleaning principles, cleaning product use, and standard cleaning equipment operation.
• Vision to see minute debris and dirt in poorly lit areas, plus ability to read written instructions and computer print-outs.
• Upper body strength to lift up to 50lbs continually throughout an 8 hour shift.
• Dexterity to push, pull, and move levers, equipment, and furniture throughout an 8 hour shift.
• Ability to work with arms raised above head throughout an 8 hour shift.
• Ability to maneuver a fully loaded maid cart (up to 50lbs) through hallways and into and out of closets for the full work day.
• Material/Equipment Used: basic residential cleaning equipment (vacuums, floor buffers, carpet cleaning equipment), cleaning cart, ladder/stepping stool, and commercial washers, dryers, and pressers.
• Exposure to hazardous chemicals on a continual basis.
• Ability to perform prolonged strenuous physical activity in an indoor climate-controlled environment, including excessive heat and humidity in laundry.
• Passion for people and service, along with strong communication skills for guests and employees.
• Reading and writing abilities for paperwork and logging issues/complaints/requests/information updates.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Ability to work a flexible schedule including nights, weekends and/or holidays.

Compensation and Benefits

• Pay range: $15 - $16 per hour
• Same-day pay available
• Team driven and values based culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Employee Assistance Program
• Career growth opportunities / Manager Training Program
• Reduced room rates throughout the portfolio
• Third party perks (movie tickets, attractions, other)
• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Job Purpose

Clean and prepare guest rooms and public areas by meeting established standards of cleanliness and propriety to support guest satisfaction and maximize revenues. Provide warm, knowledgeable service that helps reassure guests they made the right choice to stay with the hotel.