Housekeeping Supervisor

Supervise day-to-day housekeeping to keep a premium, fast-paced hotel running smoothly and at a high standard of cleanliness.

Key Responsibilities

• Oversee and coordinate daily housekeeping operations, ensuring guest rooms and all relevant areas are cleaned to the highest standards.
• Train, mentor, and evaluate housekeeping team members on cleaning techniques, procedures, and performance expectations.
• Complete regular inspections of guest rooms, public areas, and back-of-house spaces to verify compliance with cleanliness standards.
• Manage housekeeping inventory for supplies and equipment, and place orders as needed.
• Respond promptly and professionally to guest inquiries or complaints related to housekeeping services.
• Work with other departments to support seamless service delivery across the property.
• Partner with management on strategies, budget-planning, training initiatives, and best practices.
• Apply safety protocols and maintain compliance with health regulations during all cleaning activities.

Requirements

• Proven experience in housekeeping management or in a supervisory role within the hospitality industry.
• Strong knowledge of cleaning techniques, floor care, and industrial cleaning practices.
• Prior IHG experience or background in premium or luxury hotels is highly desirable.
• Previous experience in hotel operations or custodial settings is highly desirable.
• Excellent organizational skills, with the ability to manage multiple tasks effectively.
• Strong communication skills to work effectively with staff and guests.
• Ability to lead by example and motivate a team to maintain high standards of cleanliness.

Job Overview

• Premium/luxury hotel with 70 upscale rooms requiring close attention to detail.
• Maintain a kind, fun, and supportive team environment while motivating, rewarding, and recognizing employees.
• Actively supervise each shift.

Benefits

• Employee discount
• Flexible schedule

Location: North Conway, NH (onsite)

Pay: USD 22 - 24 per hour