Night Auditor

The Night Auditor position at AC Hotel Naples is a nightly front desk role based onsite in Naples, Florida. This role oversees guest services, reservations, and transactions during the overnight shift to ensure a smooth, welcoming experience for guests.

Responsibilities

• Process reservations, facilitate check-in and check-out, handle payments, and deliver services in line with brand quality standards
• Maintain a warm, professional demeanor with guests and colleagues while remaining at the desk during all hours
• Develop and maintain knowledge of local attractions and amenities to assist guests seeking information
• Ensure collections, including credit card and direct billing, are carried out according to company policies
• Maintain secure control over keys, safe deposits, and all property and guest belongings
• Monitor competitor occupancy and rate trends to help optimize room pricing
• Complete all required documentation in a timely manner
• Quote daily rates accurately and process credits when needed
• Perform additional duties as assigned to support guest satisfaction

Requirements

• Proficiency in administering applicable property management systems
• Ability to respond quickly and appropriately to emergency situations
• Experience with accurate cash handling, credit card processing, and safeguarding confidential information
• Capability to pass brand standards certification tests
• Experience using a computer, including data entry
• Strong collaboration skills and a team-oriented approach
• Customer-focused mindset with a commitment to meeting guests' needs
• Approachability and effective communication with guests and team members

Benefits

• Medical insurance options
• Dental and vision insurance
• 401k with company match
• Company provided life insurance
• Tuition assistance
• Paid time off
• Paid holiday time
• Travel discounts

What will you be doing most days?

• Execute guest reservation, check-in, check-out, payment, and service procedures in accordance with brand quality standards
• Maintain a friendly and hospitable attitude with guests and team members while remaining at the desk during all hours
• Acquire and maintain knowledge of local attractions and amenities to assist guests seeking information
• Ensure collections, including credit card and direct bill, are performed per company policies
• Maintain proper control over keys, safe deposits, and all company and guest property
• Monitor competitor occupancy and rates to optimize pricing
• Complete all required documentation in a timely manner
• Quote daily rates accurately and issue credits when appropriate
• Perform other duties as assigned to support guest satisfaction

What are the requirements for this position?

• Proficiency in the administration of applicable property management systems
• Ability to respond quickly and appropriately to emergency situations
• Experience with accurate cash handling, credit cards, and safeguarding confidential information
• Capability to pass certification tests required to meet brand standards
• Experience working with a computer, especially data entry
• Strong collaboration and teamwork skills
• Customer-focused mindset with guests' needs first
• Approachable demeanor and ability to encourage effective communication with guests and colleagues

This Property Is Managed By

OTO Development.

About OTO Development

OTO Development is a leading hotel development and management company that partners with premier brands to own and operate upscale select service, extended stay, and lifestyle hotels across the United States. The company has earned recognition as Developer of the Year by major brand partners, with accolades for guest service, operational excellence, community involvement, and revenue performance.