Night Auditor

Hotel St. Francis offers a supportive, people-first culture rooted in New Mexico pride and community. Enjoy competitive pay of $16 to $19 per hour, comprehensive benefits including a 25% match for 401k, generous employee discounts across Heritage Hotels plus restaurants, spa, and retail, and free employee parking. You will also have growth and development opportunities while working with a team that values professionalism, safety, and great guest experiences.

Responsibilities

Reporting to the Guest Experience Manager, you will oversee overnight operations as the accountable managerial presence after dark, staying visible and accessible to guests and staff while following job assignments and workflow requirements set by property leadership.

• Maintain a positive, professional approach with employees, coworkers, and guests.
• Monitor and safeguard property financials daily, ensuring accurate closeout for all outlets.
• Coordinate with on-property leadership and the Accounting Department to record expenses and revenues properly in the general ledger.
• Close daily business for all outlets and post accurate daily totals.
• Balance room charges with company systems and Property Management Systems.
• Balance daily credit card transactions and transmit settlements through the Property Management System.
• Identify discrepancies, notify appropriate outlets, and document all variances.
• Perform daily system backups and initiate system maintenance when necessary.
• Ensure proper distribution and secure filing of all daily financial and operational reports.
• Ensure compliance with all legal, safety, operational, labor, and Heritage standards.
• Act as Manager on Duty as required and support special projects assigned by the GEM/AGM/GM.
• Protect company assets and maintain confidentiality of proprietary, client, and guest information.
• Maintain a clean, organized work area and a professional appearance in compliance with uniform and grooming standards.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Strong knowledge of hotel software and property management systems; experience with hotel software, Property Management Systems, general ledger, and the Property Management System.
• Excellent verbal and written communication skills.
• Proven leadership and decision-making ability in a hotel environment.
• Strong analytical and problem-solving skills, with the ability to multitask and remain focused during independent overnight operations.
• High attention to detail and organizational discipline.
• Ability to deliver calm, professional customer service late at night or during high-pressure situations, including resolving guest concerns with minimal supervision.
• Ability to maintain a safe and secure environment by monitoring property access, following emergency procedures, and responding appropriately to incidents overnight.
• Ability to perform light housekeeping and facility support tasks, including restocking supplies, maintaining lobby cleanliness, and preparing common areas for the next day’s operations.
• Availability to work overnight shifts, weekends, and holidays.
• Hospitality experience preferred.

Location: Santa Fe, NM (onsite)

Compensation: USD 16 to 19 per hourly