Night Auditor

AC Hotel New York Times Square offers a career centered on hospitality, with medical, dental, and vision insurance, 401k with company match, company-provided life insurance, tuition assistance, paid time off, and paid holiday time. Team members also enjoy travel discounts plus transportation and food stipends. If you thrive in a fast-paced environment and value being present for guests throughout the night, this onsite role in New York, NY may be a strong fit.

Salary: USD 27 - 32 per hour

What You’ll Do

• Complete guest reservation activity and handle check-in and check-out procedures in line with brand quality assurance standards.
• Manage payment and service processes, ensuring collections (including credit card and direct bill) follow company policies.
• Maintain a friendly, hospitable presence and be available at the desk during all hours.
• Stay informed on local attractions and amenities to support guest questions and requests.
• Ensure proper control of keys, safe deposits, and all company and guest property.
• Support revenue goals by monitoring competitor occupancy and rates to help optimize room rates.
• Quote daily rates and process credits when needed.
• Complete all required documentation accurately and on time.
• Perform other duties as assigned to support guest satisfaction.

What You Bring

• Required Fire Life Safety Director License (FLSD), or ability to successfully complete the class and obtain certification within six (6) months (or within nine (9) months if preferred FLSD is not held).
• Proficiency administering applicable property management systems.
• Ability to respond quickly and appropriately to emergency situations.
• Experience with accurate cash handling and credit cards, plus a strong ability to maintain security of confidential information.
• Ability to pass certification tests required to meet brand standards.
• Comfort working with a computer, including data entry.
• Strong teamwork skills, with a customer-first mindset and effective communication.
• Marriott / Fosse experience preferred.

Physical Requirements

This role may be physically demanding. You must be comfortable with standing, sitting, walking, bending, lifting, and squatting for extended periods of time.