Front Desk Supervisor

The Front Desk Supervisor at AC Hotel New York Times Square supports seamless guest arrivals and departures while overseeing key front office systems, payment accuracy, and compliance with hotel safety procedures. This onsite role in New York, NY requires 2+ years of front desk or receptionist experience and an FLSD license (or completion within the required timeframe).

Location

New York, NY (onsite)
260 West 40th Street, New York, NY 10018

Pay

USD 30 - 35 per hour

Role Overview

In this Front Desk Supervisor position within the Property department, you will assist guests through check-in and check-out, handle credit card and cash transactions securely and accurately, and maintain administration of the hotel’s electronic reservation system. The role also includes ongoing adherence to hotel safety programs and timely completion of required documentation.

Responsibilities

• Assist guests with check-in, check-out, and support throughout their stay
• Operate the hotel’s electronic reservation system and other computer programs to maintain an efficient workflow
• Process all financial matters, including credit card and cash transactions, with security, accuracy, and integrity
• Anticipate guest needs and work to improve the guest experience
• Collaborate with team members to maintain a hospitable, approachable, and customer-focused environment
• Ensure reservation, check-in, check-out, and payment procedures are completed accurately and with strong hospitality standards
• Maintain proficient administration of the hotel’s electronic reservation system
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems
• Complete required documentation (daily reports, checklists, and related items) in a timely manner

Requirements

• 2+ years experience in a front desk or receptionist-type role
• Fire Life Safety Director License (FLSD) or successful completion of the class and certification within six (6) months
• Marriott / Fosse experience preferred
• FLSD license preferred; if not held at hire, completion within 9 months is required
• Enjoy working with people and support guests by going above and beyond
• Works well with others and enjoys working as part of a team
• Excellent oral, written, and interpersonal communication skills
• Approach work as both a problem solver and solution finder to support the best guest experience

Technology

• Hotels electronic reservation system

Benefits

• Eligible for transportation and food stipends
• Medical insurance options
• Dental and vision insurance
• 401k with company match
• Company-provided life insurance
• Tuition assistance
• Paid time off
• Paid holiday time
• Travel discounts
• And more

Physical Requirements

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

Little to no travel outside the property and surrounding area.

Additional Position Details

• Position: FS-Front Desk Supervisor
• Department: Property
• Reports To: General Manager
• Brand: AC Hotel New York Times Square
• Property Description: New York - NY0908D AC Hotel
• Property Number: NY0908D