Overnight Auditor

At Hotel 1868 LLC, the Overnight Auditor plays a key role in keeping the hotel running smoothly from the close of day to the start of the next shift. This onsite position in Cambridge, MA combines guest-facing responsibilities with detailed nightly auditing and reconciliation to support accurate reporting and a well-prepared lobby and breakfast.

Working an overnight schedule, you will manage guest check-in and check-out, respond to reservation requests, and complete the nightly audit workflow across hotel systems. The role reports to the Front Desk Manager/Operations Manager and helps ensure readiness, financial accuracy, and consistent guest service throughout the night.

Responsibilities

• Check in and check out guests while maintaining the confidentiality of guest information
• Handle reservation inquiries, including cancellations and amendments
• Support guest satisfaction by following and upholding the highest quality of guest service
• Follow the shift checklist and accurately record notes throughout the shift
• Run audit reports and journals from all credit card and computer systems
• Reconcile credit card systems (Shift4) with night audit reports for inhouse guests and folios
• Balance revenue and settlement accounts nightly, maintain files, and reset the system for next day operations
• Input revenue, expenses, and allowances to generate required daily reports and other reports listed on the nightly audit checklist
• Review and verify rate changes on in-house guests and correct discrepancies
• Reconcile valet and daily charges with the valet company and complete any other required reporting
• Perform accurate cash handling procedures and safety deposit box procedures
• Monitor lobby traffic and control the flow of non-guests entering the hotel when needed
• Review VIP reservations for incoming and in-house guests
• Prepare the lobby and breakfast for the oncoming shift
• Maintain comprehensive knowledge of service standards, guest relations, and etiquette
• Maintain comprehensive knowledge of applicable Federal, state, and local health and safety regulations
• Communicate effectively in English with guests and associates
• Demonstrate excellent mathematical and computer skills and remain awake and alert during the entire shift

Requirements

• Conduct yourself professionally, including acts and dress, and set standards for associates
• Verbally communicate effectively with guests, vendors, and other associates
• Assist with the preparation of statistical reports and presentations as needed
• Accurately report information
• Remain calm and alert during emergencies or heavy hotel activity
• Resolve guest complications such as location changes or credit issues
• Field guest complaints and develop effective solutions and results
• Complete projects and assignments thoroughly, professionally, and with care
• Adapt to high-pressure conditions and changing circumstances
• Take responsibility for personal growth and development
• Express ideas and convey information clearly, effectively, and professionally
• Attend required meetings
• High school education and or relevant training and experience required; additional education preferred
• Additional language ability preferred
• roomMaster training preferred, but not required

Technologies

• Shift4
• roomMaster

Compensation and Benefits

• USD 19 - 21 per hour based on previous experience
• 3 weeks paid time off available to be accrued per year
• 40 hours PTO available to rollover each year
• Health Insurance Benefits with partial coverage paid by the hotel
• Dental Insurance Benefits with partial coverage paid by the hotel
• Vision Insurance Benefits with partial coverage paid by the hotel
• Life Insurance with coverage paid by the hotel
• 401k plan with employer matching 100% up to 6% of personal contributions
• Paid holidays
• Monthly MBTA pass paid by the hotel