Overnight Bellman

At The Sanctuary Hotel in New York, NY, this overnight role supports guest arrival and departure when the building is at its quietest. As an Overnight Bellman, you will be the welcoming point of contact during late hours, helping guests move smoothly from the front entrance to their rooms while also keeping key public areas secure, clean, and well maintained.

This is an in-person position on the night shift, partnering with the lobby and front desk team to handle luggage, directions, transportation requests, and guest support as needs arise throughout the 11:00 PM to 7:00 AM window (or hotel-specific overnight hours). Pay is $21.00 - $23.00 per hour.

What you’ll do

• Welcome late-arriving guests and provide assistance throughout the arrival process.
• Assist with luggage handling, including storage and maintaining organized, secure luggage storage areas.
• Escort guests to rooms when needed.
• Provide directions and local information to guests.
• Arrange transportation requests, including taxis and car services.
• Assist with guest requests and amenities, and deliver items and amenities to rooms.
• Monitor the lobby and hotel entrance, maintaining a professional presence in public areas.
• Open doors and assist guests entering and exiting the hotel.
• Ensure the front entrance, sidewalk, and lobby remain clean and presentable.
• Conduct scheduled property walks, monitor guest floors and public areas, and report suspicious activity, safety hazards, or maintenance concerns.
• Assist during emergency situations and evacuations.
• Verify access for non-registered visitors according to hotel policy.
• Assist the overnight front desk agent as needed.
• Process luggage storage tickets.
• Handle wake-up call requests if applicable.
• Support audit preparation and overnight reporting tasks, complete the overnight checklist, and restock lobby supplies, the coffee station, and guest amenities.
• Prepare luggage storage for morning departures and organize the bell closet and related storage areas.
• Assist with breakfast setup if applicable.

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance