PM Front Office Supervisor

Join COLUMBUS HOTEL III LLC in Worcester, MA onsite, overseeing evening front desk operations at Hilton Garden Inn Worcester. This 3 p.m. to 11 p.m. role centers on delivering reliable guest experiences, keeping front desk procedures running smoothly, and leading the team during peak evening hours.

What you will do

• Supervise and coordinate front desk activities during the evening shift to support smooth, efficient operations.
• Welcome guests and assist with check-in and check-out while maintaining exceptional customer service.
• Respond promptly and professionally to guest inquiries, requests, and complaints.
• Manage reservations, cancellations, and room assignments with accuracy.
• Support and mentor front desk staff, ensuring team adherence to hotel policies and service standards.
• Maintain accurate records of guest transactions and billing.
• Collaborate with housekeeping and maintenance teams to address guest needs and support room readiness.
• Enforce security procedures to help ensure the safety of guests and staff.
• Assist with training new team members and conduct shift handovers.

What you bring

• Previous experience in hotel front desk or customer service roles is preferred.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks efficiently and remain calm under pressure.
• Proficiency with hotel management software and MS Office applications.
• Flexibility to work 3 p.m. to 11 p.m., including weekends and holidays.
• Professional appearance and a positive attitude.