Banquets Supervisor

The Edgewater Hotel in Madison, WI seeks a Banquets Supervisor to lead the banquet service team and ensure high-quality event experiences.

Responsibilities

• Ensure all food and beverage items are served correctly in line with Edgewater standards and banquet event orders (BEOs).
• Review BEOs with meticulous attention to detail to guarantee flawless service.
• Maintain constant communication with the Kitchen and Catering Managers during events to relay schedule changes, challenges, or guest feedback.
• Build rapport with group contacts and sustain clear communication throughout the event.
• Compile post-event checks from BEOs, verify charges, and ensure accurate postings.
• Prepare timely Post Op summaries and distribute them to involved parties.
• Ensure all equipment and supplies are returned to storage after events.
• Assign duties to banquet staff and provide support to other Banquet Supervisors during events.
• Conduct daily pre-shift huddles and briefings.
• Prepare banquet spaces and setups before guest arrival.
• Maintain a warm presence by smiling and making positive eye contact with guests.
• Anticipate guest needs and act as a proud brand ambassador with professionalism.
• Maintain a Yes I can attitude at all times.
• Perform other related duties as assigned by Banquet Management.

Requirements

• Minimum two years of experience as Banquet Supervisor or Supervisor, preferably in a high-volume banquet or hotel setting.
• Excellent verbal and written communication skills.
• Strong attention to detail with the ability to multitask.
• Experience developing and training staff members.
• Effective communication with guests, colleagues, and management.
• Excellent customer service skills and the ability to resolve guest issues or complaints.
• Flexible availability, including nights, weekends, and public holidays.
• Ability to prioritize tasks and manage multiple duties efficiently.
• Knowledge of food, ingredients, preparation, storage, sanitation, and basic bar terminology.
• Ability to operate coffee machines, hot boxes, soda dispensers, beer taps, and related equipment.
• Combined 2+ years of prior hotel and or food and beverage service experience is preferred.

Technologies

• Coffee machines
• Hot boxes
• Soda dispensers
• Beer taps

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Pay

USD 24.00 - 26.00 per hour

Work Location

Onsite in Madison, WI