Bell Person

The Bell Person position at Trump International Hotel Las Vegas supports guest arrivals and departures through proactive luggage handling, room orientation, and responsive service at the bell desk. This onsite role in Las Vegas, NV requires a professional appearance, strong communication, and a focus on delivering memorable guest experiences.

Summary

Tasked with assisting guests throughout their stay from arrival to departure, the Bell Person handles luggage delivery and storage, orients guests to their rooms, and answers inquiries at the bell desk. The role requires up-to-date knowledge of hotel services and local attractions to provide accurate information and uphold guest service standards.

Responsibilities

• Greet guests and colleagues with a warm, professional demeanor, offering assistance as needed
• Maintain a positive attitude, outgoing personality, and professional appearance
• Deliver a high level of guest service aligned with the property's core standards and brand attributes to create memorable moments
• Collect, transport, deliver, and store luggage and guest items
• Assist with group deliveries, group baggage, and various amenities
• Orient guests to their room and to the property
• Complete applicable documentation, tickets, and other bell related forms
• Make and receive calls to request information, services, and deliveries
• Be proficient with handheld mobile devices used for guest services
• Communicate with guests, staff, and tour escorts regarding operations
• Prepare room lists for arriving and departing groups
• Retrieve and operate the bell cart as needed
• Escort guests and transport luggage to and from rooms
• Resolve customer complaints or disputes as necessary
• Arrange airline, show, and tour reservations for guests
• Coordinate guest car rentals and delivery
• Maintain cleanliness and order in the bell stand and luggage area
• Collaborate with Security to report suspicious, dangerous, or unclaimed luggage
• Perform other job-related duties as requested

Requirements

• High School diploma or equivalent
• Minimum 1 year of experience in customer service or a similar role
• Valid driver’s license with a clean driving record
• Ability to work varied shifts, including weekends and holidays
• Ability to lift up to 50 pounds and push up to 100 pounds
• Effective English communication skills (spoken and written)
• Physical ability to access all areas of the property
• Ability to stand for prolonged periods and perform bending, reaching, and kneeling without accommodations
• Ability to work in a fast-paced, busy, and sometimes stressful environment while maintaining a positive demeanor
• General knowledge of basic customer service principles
• Knowledge of local establishments and the surrounding community
• Ability to drive both automatic and manual vehicles
• Must be 18 years of age or older

Other

Additional language ability is preferred.