Bellstand Attendant

In Honolulu, Hotel Management Services LLC is seeking a part-time Bellstand Attendant to warmly assist arriving guests, manage luggage, and guide visitors to rooms and hotel amenities. This role emphasizes prompt, courteous service and keeping the lobby polished while coordinating closely with Front Office and management to ensure a smooth guest experience.

Responsibilities

• Report to work on time in uniform, well groomed, and wearing the appropriate name tag.
• Greet arriving and departing guests immediately by opening doors and assisting with luggage from vehicles to rooms, as well as handling parcels.
• Deliver items to rooms as requested by other departments or guests.
• Maintain a neat and presentable lobby by tidying cushions and removing waste as needed.
• Show rooms and hotel facilities to guests or prospective guests as directed by management.
• Assist with checking bags for guests who wish to store them.
• Monitor the lobby for non-hotel guests and report any concerns to management.
• Explain hotel facilities while guiding guests to their rooms.
• Keep necessary supplies on hand by informing the Front Office Manager or supervisor of bell staff needs.
• Inform Front Office Manager or Supervisor of any rooms requiring attention from Housekeeping or Maintenance.
• Encourage guests to visit local attractions, participate in tours, and be familiar with hours of operation.
• Arrange guest activities, including tours and transportation.
• Report any security breaches or concerns to management.
• Use the time clock to punch in and out as required.
• Resolve guest problems and complaints, and report outcomes to management.
• Assist the front desk with answering calls and directing them to the appropriate source.
• Perform other related duties as requested by management.
• Attend necessary meetings.

Requirements

• Excellent oral and written English communication skills
• Ability to communicate effectively with management
• Strong organizational abilities
• Capacity to work well under deadline pressure
• Adaptable experience with travel industry reservation systems is essential
• Hotel property management systems (PMS) experience is essential
• Proficiency with standard Microsoft Office tools is essential
• Knowledge of database system development is preferred
• Licenses or Certificates: None required

Technologies

• Hotel property management systems (PMS)
• Travel industry reservation systems
• Microsoft Office tools

Physical Requirements

• Physical activities include sitting, walking, climbing stairs, crouching/bending/stooping, reaching, grasping, pushing/pulling, and frequent vision and hearing tasks
• Lifting/Carrying: may involve handling loads up to 5 lbs, with heavier lifting up to 75 lbs noted
• Frequency ranges from occasional to frequent depending on task

Safety Requirements

• OSHA guidelines require the use of Personal Protective Equipment (PPE) when activities present health or safety risks

Specific Job Knowledge, Skill and Ability

• Excellent oral and written English communication
• Ability to communicate effectively with management
• Excellent organizational skills
• Ability to work well under deadline pressure
• Experience with travel industry reservation systems and hotel property management systems is essential
• Knowledge of database system development is preferred

Qualification Standards

• Experience with travel industry reservation systems and hotel property management systems is essential
• Microsoft Office tools experience is essential
• Knowledge of database system development is preferred
• Licenses or Certificates: None required

Grooming

All team members must maintain a neat, clean, and well-groomed appearance with standards available from management.

Notice

The hospitality environment operates seven days a week, around the clock. Standing, bending, stooping, and lifting up to 5 lbs may be required, and a hospitable service attitude must be maintained at all times.