Bell/Valet Associate

Onsite in New Orleans, LA, this Bell/Valet Associate role supports smooth day-to-day hotel operations by delivering attentive guest service and keeping both the arrival experience and property safety on track. You’ll manage bell stand and valet responsibilities, assist with luggage and vehicles, coordinate with other departments, and help handle light maintenance needs to ensure guests have what they need from the moment they arrive.

Responsibilities

• Greet guests promptly and courteously, assisting with luggage and personal belongings.
• Escort guests to their rooms and share information about hotel features and amenities.
• Deliver packages, messages, and other items as required.
• Safely park and retrieve vehicles, following ticketing and inspection protocols.
• Maintain cleanliness and organization of the bell stand and valet areas.
• Accurately record guest service details in logs and forms.
• Prepare for group arrivals and departures, ensuring proper luggage handling and room readiness.
• Monitor pedestrian traffic and patrol public areas, guest floors, and perimeters.
• Identify and report safety hazards promptly.
• Adhere to hotel life safety systems and emergency procedures.
• Handle minor maintenance tasks, including replacing light bulbs or addressing minor plumbing concerns.
• Assist Front Desk with calls, directions, taxi requests, and guest inquiries.
• Collaborate with Housekeeping to help maintain public spaces.
• Complete event setups, break downs, and meeting servicing as directed by the General Manager.
• Communicate effectively using a radio and other assigned tools.
• Perform additional duties as assigned by the General Manager or Front Desk.

Requirements

• Valid driver’s license with the ability to operate standard and manual transmission vehicles.
• High school diploma or equivalent preferred.
• Previous experience in customer service or hotel operations is a plus.
• Ability to stand, walk, and move continuously for extended periods.
• Ability to handle luggage carts and lift items up to 50 pounds.
• Physical capability to perform tasks such as bending, kneeling, pushing, and pulling.

Position Overview

The Bell/Valet Associate supports the hotel’s operations through excellent guest service and valet and bell responsibilities. The role includes assisting with luggage, vehicle management, and helping ensure overall safety and security on the property. This position also provides light maintenance assistance and partners with other departments to support consistent, high-quality customer service.