Executive Housekeeper

Responsibilities

• Set departmental goals, budgets, policies, procedures, and strategic plans.
• Oversee cleanliness across guest rooms, public areas, and event spaces.
• Apply labor metrics and cost-control principles to scheduling and proactive supervision.
• Plan housekeeping staffing hours and assign tasks based on workload requirements.
• Train and supervise housekeeping staff.
• Enforce dress code policies for all scheduled shifts.
• Address guest complaints related to housekeeping operations.
• Inspect all guest rooms to ensure compliance with Bunkhouse standards.
• Establish standards to ensure monthly linen inventories (PARS) are conducted consistently and accurately.
• Monitor compliance with health and fire regulations for lodging facilities.
• Evaluate new products for usefulness and sustainability.
• Arrange equipment purchases and repairs.
• Analyze operational problems such as theft and wastage and implement procedures to reduce them.
• Carry out personnel actions including hiring and firing, consulting with other managers as needed.
• May clean a room personally and ensure staff fully understands job requirements and training before accountability.
• Hold staff accountable through regular performance evaluations.
• Explain and assist the team in understanding Guest Satisfaction scores versus goals.
• Maintain awareness of required documentation and its retention in employee files.
• Maintain open lines of communication with staff, all departments, and upper management via email, logbooks, meetings, etc., to meet hotel needs.
• Uphold high standards of cleanliness and safety in the work area.
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instructions.
• Ensure all equipment is maintained in good, safe working condition.
• Maintain heightened awareness of safety issues across the property.
• Stay current with safety and emergency procedures and OSHA requirements.
• Attend relevant meetings.

Requirements

• Minimum of two years of related experience in hospitality or the service industry.
• High School diploma or GED.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak the primary language(s) of the workplace.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of co-workers and staff from sister properties.
• Proficiency in creating documents in Excel and Word.
• Ability to use other computer programs, such as a Property Management System (PMS).
• Ability to apply mathematical concepts including addition, subtraction, multiplication, division, and algebra using whole numbers, fractions, and decimals.

Technologies

• Property Management System
• Microsoft Excel
• Microsoft Word

Benefits

• Medical, dental, and vision coverage, plus 401K with company match.
• Free room nights, discounted and Friends & Family room rates.
• Free parking.
• Generous paid time off.
• Wellbeing benefits including a complimentary Headspace subscription.
• Discounts at retailers such as Apple, AT&T, Verizon, Headspace, and more.

Experience Preferred

• Previous Hyatt experience preferred.

We Welcome You

All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are inspired to advance your career and believe your unique experience could benefit the property, we encourage you to apply. We value a diverse talent pool and welcome applications from individuals who can contribute to our team.