Front Desk Agent

AC Hotel Tuscaloosa Downtown is hiring a Front Desk Agent onsite in Tuscaloosa, AL to support guest service and daily front desk operations.

Responsibilities

• Welcome guests warmly and provide consistent, excellent customer service
• Process check-ins, check-outs, and reservations accurately and efficiently
• Answer incoming phone calls and respond to guest inquiries
• Share information about resort amenities and local attractions
• Handle payments, process transactions, and maintain accurate payment records
• Support resolution of guest concerns or complaints in a professional and timely manner
• Sort and submit resort comments, suggestions, and complaints to the Resort Manager
• Prepare and distribute resort communications, including rule reminders, violation notices, and newsletters
• Ensure office supplies are stocked and prepare supply orders as needed
• Maintain the petty cash fund
• Keep the front desk and lobby area clean, organized, and guest-ready
• Collaborate with other departments to support a seamless guest experience
• Follow resort policies and procedures to help maintain a safe, enjoyable environment
• Complete other duties as assigned

Requirements

• High School Diploma or GED
• Previous front desk, hospitality, or customer service experience preferred
• Strong communication and interpersonal skills with a guest-first mindset
• Intermediate to advanced computer proficiency, including Microsoft 365
• Ability to manage multiple tasks in a fast-paced environment
• Detail-oriented, organized, and reliable
• Maintain a professional appearance
• Flexible availability, including evenings, weekends, and holidays as needed

Technology

• Microsoft 365

Benefits

• Medical, dental, and vision coverages
• 401(k) with company match
• Paid time off plan
• Discounted travel program benefits

Behaviors

• Detail Oriented: Completes assigned tasks with all necessary details to do the job well
• Team Player: Works effectively as part of a group